Connection/ Transferring tracks problems with Rhapsody.
Ive had my sandisk 4.0 GB e260 for about 6 months with no problems, now all of a sudden when I connect the device to my computer to transfer tracks from Rhapsody, it says at the bottom (Device Authorized: Device Certificate Corrupted). This wont allow me to transfer tracks anymore. Then when I disconnect it, it stays on the Connected Screen for about 5 minutes then turns off. Ive repeated this several times and still end up with this problem. Please Help!
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Hello, robmshaw. I'd be happy to help! From the information you provided, I don't see any critical problems, I would just advise you to visit the site below and download these firmware updates. They will look for your Rhapsody application and your Sansa's newest available downloadable software which would probably problem solve the problem of you not being able to transfer your music. If this fails, I would recommend maybe looking to see if your computer's firewall option is on. Having this on would prevent you from transferring any content from your computer to the mp3 player. If it is on, try turning it off and see what happens. I hope this helped! :)
Run the Sansa Recovery Tool from Sandisks' website and start over from scratch. Usually this problem is caused by trying to transfer too many songs at once, but any number of Rhapsody errors could have caused this.
I first suggest that you use Windows Media Player on transferring songs to the player. Rhapsody is a p**n in the a** when i use it to transfer songs to the player. Well back to the topic, make sure the device that you have is set to MTP when you are transferring songs to the player using rhapsody.. If it will not transfer format the player using Settings and then FORMAT if it did not work format the player in MSC mode. To do this, go to settings then to USB MODE then change it to MSC and then connect the player to the computer. After connecting the player to the computer ti will be detected as a removable disk drive. Right click on it then choose FORMAT make sure the file system is FAT32. THen after the format is done. Chnage the mode back to MTP then transfer a song using rhapsody. If all else fails using the windows mediaplayer program. Here are the instructions on using the windows media player program.
That means you will need to transfer one track to your device from rhapsody..the songs you have from rhapsody has a license in them...the licenses get renew every month..that means if you discontinue your service, you are not going to be able to play those songs...just try to transfer one track from rhapsody to your device and that will solve your problems...
There is a problem with a corrupt file. it seems as though it is playing tag between your computer and sansa. clean up the computer and erase everything from the sansa, restart/reboot everything then try it again. if the problem continutes then it may be the motherboard, but please note that the motherboard would not mess up your computer. if it is under warranty, send it back.
Getting a "Bad Track" message on the E250 may be an indication of memory corruption, music file corruption, or outdated subscription/license info.
One solution would be to format your player in Windows Media Player (version 10 or 11):
1. Make sure your player is in MTP mode by navigating the menu as follows:
Menu > Settings > USB Mode
You would get a choice of "MTP" or "MSC". Please select "MTP". If your player is an "E250 Rhapsody series" player, select "Plays for Sure".
2. Plug your player to your PC and run Windows Media Player. Click on the "Sync" tab and make sure the E250 is listed. Look for the "Format" button (it would look like a "pencil" on Windows Media Player 10) and click on it. Follow the on-screen prompt.
3. Re-load your songs by either copying/pasting your songs to the player or by using Windows Media Player's "Synchronization" feature.
You could also format the player while in "MSC" or "Rhapsody" mode by browsing the player in Explorer, right-clicking the drive letter corresponding to the player, then select "Format". Follow the on-screen prompts
Another solution would be to update the firmware of your player by downloading the Sansa Firmware Updater using this link from the SanDisk website (instructions are found on this site as well):
For standard E250 or E250R "Rhapsody Series":
Make sure your player is set to MSC mode, or "Rhapsody" Mode
The type of music file might also be the cause. If your music files are licensed, purchased or acquired via subscription, you may want to contact the provider for more info on how to re-download the music files.
I hope this helps. There are other procedures available but these might actually make your player work normally again.
Hoping for the best :)
If that particular computer is unable to update the music information when you transfer it to the player (and it does when other computers are used), it is highly probable that your Windows Media needs to be updated.
You could download Windows Media 10 or 11 from the Microsoft website since these updated versions contain the necessary MTP drivers that allow ID3 tag information to be synchronized to the M250 (and other Sansa players as well).
Also, you could manually edit the ID3 tag of the songs by right-clicking a music file, selecting "Properties", then finding the "advanced" button to display the ID3 information of that music file.
I hope this helps :)