Question about Brother IntelliFAX 3800 Plain Paper Laser Fax

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Replace drum error

Is there a way to clear this error? The drum was replaced, but the error didn't go away.


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Hit the clear button with the front door open. this i believe is to clear drum counter. just follow the directions that came on a piece of paper with the drum.

Posted on Feb 16, 2008


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Posted on Jan 02, 2017


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How to fix brother printer drum error troubleshooting and routine maintenance

I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one. The following error messages will continue to appear if the drum counter was not reset when you replace the drum unit with a new one.
  • Replace Drum
  • Drum End Soon
  • Drum Near End
  • Drum Stop
To clear these error messages, you need to reset the drum counter as instructed below.

If you want to clear an error message related to the toner replacement, click here to see how to clear an error message after you replaced the toner cartridge.
"What is the difference between the toner cartridge and the drum unit?"

Please reset the drum counter only when you replace the drum unit. If you reset the drum counter during the life of the drum unit currently being used, the remaining drum life will not be displayed accurately.
  1. Make sure that the machine is turned on.
  2. Open the front cover.
  3. Press Clear or Clear/Back on the control panel.?
    NOTE: The layout of a control panel differs depending on the model, but the Clear or Clear/Back button is located on the right side of the LCD screen as shown in illustration.
  4. Do one of the following.

    • If your Brother machine has a numeric keypad:
      Press 1 to reset the drum counter.
    • If your Brother machine doesn't have a numeric keypad:
      Press the Up Arrow Key to reset the drum counter.
  5. When the LCD shows Accepted, close the front cover.



Sep 11, 2017 | Brother Office Equipment & Supplies

1 Answer

Having error code cof-32 on bizhub 211 printer

Did you clear the counters before you replaced the drum and developer? If not Replace the drum and developer again. This time clear the counters for the drum and developer before. This done as such

Have you had the developer and drum replaced or does the screen say Replace PC Drum? There are certain house chores the copier does before "Ready to Copy" it is waiting for them to get done equals "Please Wait". One big item is making sure the developer and toner are properly mixed inside the image unit underneath the drum. Might want to have the developer replaced and drum/cleaning blade normally done all together, then run the F8 procedure and make sure the counters where cleared Did you recently replace the drum and the developer if so did you clear the counters for the drum and developer. IF not then the copier thinks the new drum and new developer are old. Copier works on the counters that how it know it got a new drum and developer. Get new develop and new drum and have it installed correctly, Counters are clear before the unit is yanked out of the machine, then you remove the image unit/drum unit replace the developer/drum and cleaning blade. (DO NOT USE AVACUUM CLEANER WHEN REPLACING THE DEVELOPER static electricity can destroy the sensor located below the developer unit. Then reinstall and RUN F8. Make sure the fax line and Ethernet cable is removed can't print anything until the F8 is run. Or you start over with new developer and new drum

Oct 27, 2015 | Konica Minolta bizhub Office Equipment &...

1 Answer

The error show replace drum unit and developer but when i replace it with new drum unit and developer the error still shows drum unit and developer need to change?

you did not do it right first you run drum dry, then clear the counter then install the new drum and developer, now get new developer and drum and follow the service manual drum dry first then clear counters then run TCR adj. then run gradation procedure Better to get a tech to do it.

Aug 13, 2015 | Konica Minolta Bizhub 423 Copier Printer...

1 Answer

How do I reset a drum life on a d-350?

I think you mean a DR350.
1. Install the new drum and wait for it to display the "replace drum" error.
2. Open the front cover of the printer as if to change the toner out. The printer will read cover is open.
3. Press the clear/back button or just clear. The printer will say "replace drum?
4. press the 1 button and the printer will read "accepted".
5. Turn the printer off then on again to fully clear the error. Upon restarting the printer you'll be good to go.

Jun 12, 2014 | Brother HL-2040 Laser Printer

1 Answer

How to reset m2 error

Have you replace the developer and the drum. First clear the counters for the drum and developer and then replace the drum and developer, then run the required F8. if not the machine will start showing bad copies showing codes. If you clear the counters and don't do anything then the copier will think the parts are new set voltages as required when in fact they are old and will cause problems. So recommend you do the right thing get a tech out to replace the drum and developer

May 19, 2014 | Konica Minolta bizhub C250 All-In-One...

1 Answer

Dialta di181 clear M4 error code

M-4 replace the drum it has reach the max of 80,000 copies. replace the drum then clear the counter. just clearing the counter will not be good the machine knows when the counter is clear it has a new drum and will adjust High voltages accordingly if the old drum is in there then you get code and image problems

try web site below for part start with drum being replace recommend the cleaning blade also be replaced. Don't for get to clear the counters first install the drum and run F5

Feb 17, 2012 | Minolta DiALTA Di181 Printer

2 Answers

Resetting the drum life prompt??

The FIXYA ****, as usual is just 'that' - **** - it has instructions for MILLIONS of different printers and they are just trying to sell Advertising - so you have to WADE THROUGH S**T to get to the real answer, which often is WRONG - as in this case - on Fixya, the instructions, when you search for "drum error 8480dn" say "Open the front cover and press the Options button and choose Yes to the prompt about replacing/resetting the drum" - only there IS *NO* OPTIONS BUTTON ON THE 8480DN model - instead,

Open the front cover.
Press the Clear/Back button AND the Menu button at the same time
Choose "Yes" when prompted to replace/reset the drum life count
Close the front cover.

Even BROTHER DOES *NOT* HAVE THESE INSTRUCTIONS, because they hope you do what we have been doing - see these continual DRUM ERRORS and then just REPLACE THE *ENTIRE* PRINTER! This is CLASS ACTION LAWSUIT material against Brother! Let's sue them! Thanks.

Dec 15, 2010 | Brother MFC-8480DN All-In-One Laser...

1 Answer

Panasonic KX-FL511 fax, have replaced the drum kit twice now, following the install instructions with drum (and same instructions in manual). Machine still will not reset counter or recognize the new...

after replacement of drum when you close the the cover just wait for few seconds to reset the drum
machine will take one cycle. do not open lid before comletion of reset cycle done.

Feb 12, 2010 | Panasonic KX-FL511 Plain Paper Laser Fax

1 Answer

How do you reset memory board for muratec f-320 . I am trying to get rid of an error message"Replace drum unit printer not useable". Installed new drum unit and still gives the same error message.

Before doing complete Memory clear try the following...
Press..PROGRAM,*,*,I(thats the letter I),then ENTER.
That should reset it. Only replace the new drum into the machine when the machine says "Replace Drum"...NOT when it says "replace drum soon".
As a last resort a complete memory clear is PROGRAM,*,3.....but be warned this will clear all memory back to factory defaults "except" the Life Monitor which has the counters.

Oct 29, 2009 | Muratec F320 Plain Paper LED Fax

2 Answers

Poor line condition error Brother intellifax 5750e

Poor line condition is an error referring to the phone line itself. Even though it may sound clear small amount of static confuse the fax machine and cause the error. Try using a new phone line. If that doesn't help I recommend getting a line filter from OfficeMax

Oct 11, 2007 | Office Equipment & Supplies

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