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Hi. I would suggest that you unplug the printer, reinstall software and check you computer for viruses. If i continues, try letting it print out. maybe someone set so that 30 pages with a smiley would be printed next time you plugged it in. I how this will fix you problem.
1. Paper jammed can be found in the paper tray. Just remove all the paper and inspect paper jammed from the feeder roller.
2. Paper jammed can be found in the toner cartridge compartment. Remove the toner cartridge and inspect for paper jammed.
3. Paper jammed can also be found in the rear door of the printer (back door of the print). Check if there is a back door and inspect for a paper jammed into the roller.
4. Paper jammed can be found in the toner cartridge itself. Check for teared paper inside the toner cartridge.
Just a suggestion but in the application you are using, make sure the "Page Setup" is set to the envelope you need and the source for the envelope is correct.
Also, check the driver settings to make sure they match what the application needs.
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