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contact microsoft direct on their help line and explain the problems
It could have been a free up grade that they were advertising and was installed as an upgrade
discuss how to remove it and any procedures that they can do for you
Did you upgrade to win10? Then you might need to download the older win7 drivers and load them, remove the win10 trackpad driver first then reinstall the win7 ones..
You can find them here https://esupport.sony.com/US/p/swu-download.pl?mdl=VGNFZ240E&upd_id=3049&os_group_id=10 Sony eSupport VGN FZ240E Drivers Software
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