Question about Epson RX620 All-In-One InkJet Photo Printer

2 Answers

Scanner will not work!

I get (epson scan: escndv.exe - application error)
the instruction at "0x100aae1" referenced memory at "0x00213000". the memory could not be "written".

click on ok to terminate the problem
click on cancel to debug the problem

I also get (epson scan: escndv.exe - application error)
The instruction at "0x7c9111de" referenced memory at "0xfbf4f9fb". the memory could not be "read".

click on ok to terminate the program.

I have already re-installed the software 3 times and Epson has been no help. Can you help me?

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Re: scanner will not work! - Epson RX620 All-In-One InkJet Photo Printer Printers & Copiers

Who cares... !!!

Posted on Jul 10, 2008

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Re: scanner will not work!

One more try - this way
Remove all previous installations using the the Epson uninstall feature9Go to start/Programs/Epson side menu - uninstall.
Do this to all Epson modules.
No go to Start/Run in the filed type -REGEDIT
IN Edit[on the top bar] cclick on 'find.' in the field type EPSON
delete all that comes up.
Restart the machine.
Make sure you are offline.
Disable the Antivirus software.
Making sure the Software CD it spotless clean put in the drawer and follow the prompts.
Come back with with results - goood or bad

Posted on Nov 27, 2007

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1 Answer

Will not scan. Error C:\ProgramFilesEPSON\escndv\es006c is displayed. Shows also ESCNDV.Exe

Do a complete reinstall.
1. Click Start, go to Control Panel, click System.
2. Click Hardware > Device Manager (XP). Click Device Manager (Vista and 7)
3. Look for Imaging Devices, right click on your Epson scanner and click uninstall.
4. Disconnect the usb cable from the printer.
5. Go to Control Panel > Add/Remove Programs (XP) Control Panel > Programs > Programs and Features (Vista and 7)
6. Look for Epson Scan and click Change/Remove/Uninstall.
7. Restart your computer.
8. Download the SCANNER software from the Epson website. If you have the disc, you can also run it.
9. Connect the usb cable back to the printer and computer.
10. Try scanning.
If that does not resolve your issue, you might need to remove Epson Scan from the Registry and reinstall the software again.

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Hi there,

The first thing to try is uninstall the Epson Scan. Via either the start
menu item if one exits or from the Control Panel Add/Remove Programs.

Reboot computer.

Install the latest driver from the epson web site -

Latest is 2.68A for WindowsXP, etc.
You should go ahead and download a fresh copy from the web, your copy may be

After the install, reboot.

If that does not solve the problem.
You got to go deeper.

Remove the Epson scan. (again).

Backup your registry.
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Download 'Unhackme' (google it) and install it.. Unhackme will get the virus BEFORE Windows loads.. it needs to be trained.. so follow the simple instructions as it can't alwyas tell the difference between a legit file and a dud.. it will fix your problem and make your system go faster too!

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Go here: C:\Document
s and Settings\[username]\Application Data\EPSON\ESCNDV\ES0058

and delete any image files in that folder. The last folder might have a different number depending on your scanner. It should start working again.

If you can't see that folder - click on My Computer - in the menu click on Tools and select 'Folder options..." Click on tab 'View' and select 'Show hidden files and folders'

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This file that cannot be found "DICElib.dll" is actually installed by the LaserSoft SilverFast driver that comes with both scanner models. This file gets placed in the Epson Scan folders during installation because the LaserSoft SilverFast Driver works in conjunction with the Epson Scan driver for communication to the scanner. The solution to this issue is to uninstall and re-install the LaserSoft SilverFast Driver and NOT the Epson Scan driver.

On the "Start Here" poster it says that you have to install the Epson scan driver first before installing the LaserSoft SilverFast. Other possible causes are that the file has become corrupt, has been moved or has been deleted.

If this will not work, please call epson technical support. They have troubleshooting steps for that type of issue that cannot be disclosed here.

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I Had the same issue, worked on it for weeks, was told it was registry issue, I reinstalled the software, said it was hardware problem....THEN I FOUND THIS AND as simple as it seems, IT WORKED.
Please follow the instructions below to help resolve this.
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  4. , can be xxxxx.BMP ( where xxxxx is the name)
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    Select Show hidden files and folders option

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