I returned goods in October.your company received them 2nd November 2018. Tracking number LK9702024885AU. When can I expect a refund.? My order WW1809241633413019 . Toni Payne

Sorry you have wrong website. You’ll have to contact who you ordered from

I would first begin by attempting to contact the distributor. Confirm whether or not they have indeed shipped the hampers, and if so, ask if they have a tracking number. If they do, you can use that to find where they are in transit.

You should contact the sender for tracking information. Past that, contact your payment service to see about arranging a refund.

That does not appear to be a good tracking number on UPS, USPS, or Fedex sites. Are you sure that's correct? Tracking will show if the item was delivered or not, but it must be a correct tracking number.

According to the Paypal process when you file a claim for an item that is significantly not as described, you must return the item at your cost in order for Paypal to issue a refund for the amount you paid, not the return shipping costs. You have 10 days to provide Paypal with a tracking number. Paypal doesn't allow you to post a reply. You send the item back or in 10 days the claim is closed.
Buyers are being forced to pay to received goods the seller didn't described accurately, and in some cases, honestly.
I think that is wrong.
When you can prove that an item is significantly not as described, then Paypal should refund your entire costs of the item including shipping both ways. Sellers can take advantage of Paypal's forcing buyers to pay for return shipping.
If a buyer doesn't like something or changes their mind, and wants to return it, then the return shipping should be paid by the buyer.

linda, you should check with the supplier quoting the order number. Did the not send you a tracking number?

• You can try to contact Merch Sourse that owns the Blue Hat toy Company name and see if you get some action there. Here is their contact information.

• The company that owns The Blue Hat Toy Company is
• Merch Source, LLC
• 19517 Pauling
• Foothill Ranch, CA 92610-2619
• United States
• Phone: 1-949-587-9207
• Fax: 1-949-707-2780

• Here is the link to their page on at the BBB if you choose to go that route. http://www.la.bbb.org/Business-Report/MerchSource-LLC-100063501

• Good luck to you.

Regards, Tony

Before you return, make sure you and seller agree and understand all the terms of the return. Even if you know the return policy by heart, confirm it with your seller. Make sure you know exactly what your refund or compensation will be. Most sellers do not refund shipping and handling charges, so don't ask for them, unless you believe the item has been grossly misrepresented. Even then, don't press the issue. Most sellers WILL refund your return cost if they've made a mistake. Even if the item IS misrepresented and you file a claim with PayPal, PayPal will require you to return it at YOUR expense before issuing a refund to you, so you have NOTHING TO LOSE by being polite and coorporative.

PACK YOUR RETURN SAFELY, even if your item is non-breakable. Any poorly packed item could be damaged in shipment. How would a seller know that it wasn't YOU who damaged the item and not the shipper? Even if the seller knows it was the shipper's fault, you have now given the seller the perfect opportunity to reneg on issuing a refund. You always have the option of going to eBay or PayPal for a refund, but your goal is to get your money back, and hopefully your return shipping too, so don't be hasty. In the box with the return include: your name, address and EMAIL, the eBay item number, date you purchased it, what method you used as payment, the amount you expect to be refunded to you, and how you have agreed the refund is to be issued. It makes it easier for the seller to trace and issue a refund, especialy if the seller transacts multiples of identical items.

CONTACT THE SELLER to let him/her know when the return was mailed, via what shipper, and about when it should arrive back. If there is a tracking number, provide that to your seller. If you've created a label through USPS and give USPS the seller's email, USPS will send the seller the tracking number automatically. Easier for everybody. DO NOT send back the item WITHOUT a tracking number. You don't want the seller to claim he didn't get the item back and thus refuse your refund. And if you go to PayPal for the refund, you're screwed. No tracking, means no washy.
FOLLOW-UP in the appropriate amount of time to see if the seller has received the return. If the item has been lost or delayed in shipment, it is YOUR responsibility to track it down. A short email will do: e.g. "Just checking to make sure you got those brown Ferragamo pumps, item number (xxxxxxxxxx) back. Let me know, thanks." Even if the tracking number shows the item has been returned, this is still a good idea. Some sellers get many returns a day and you don't want yours to get neglected.

Once you have received your refund, CONTACT THE SELLER to thank him/her and mention you would appreciate a positive feedback if one has not already been left. Even if you know you'll never trade with your seller again, say you look forward to doing more business. Keep stroking your seller until your glowing feedback is left. Once that's done you can go into eBay's community chat and spread the word about the seller's bad business practices, report to Safe Harbor, or anything else you feel appropriate. You goal is to GET YOUR MONEY and GLOWING FEEDBACK FIRST, before you do anything to get even.

Have you tried calling the telephone number on the back of your credit card? The website may also have some telephone numbers to use as well.

On these types of disputes, I like to write a letter directly to the credit card company giving all of the information you listed above plus the steps you took to try contacting the company in order to resolve the matter. Usually suggesting that you might close your account is enough incentive for the credit card company to get moving on giving you the money owed.

Good luck.