Question about Brookstone Outdoor Wireless Speaker and Dock
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Posted on Jan 02, 2017
Kogan can be contacted by telephone at 1300 304 292 or via the Help Center. The main headquarters is in Melbourne. If you enter the product number, specific warranty information may be obtained. In general, they arrange for courier pickup, desired the product to be returned in new conditions in the original packing materials, and this done within 14 days of purchase. However, Australian Consumer law indicates the return does not have to be in the original box. A search for a return address on the corporate website seems to defy a consumer's efforts, unless that would be the corporate address, which I doubt is what to utilize. Call the phone number for customer service. You have not indicated what the problem is or if indeed there is one. In some instance, there is a refund, a repair, or a credit. The warranty information is not an easy read. The link to the help center above takes you to their corporate site. I suspect a phone call is in order for further advice and any shipping address.
Posted on Feb 02, 2018
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