Question about Canon EOS 400D / Rebel XTi Digital Camera with 18-55mm Lens

5 Answers

Xti wont power up

Got a screen said to change battery pack, turned camera off, changed pack, no power up. thought 2nd battery was dead, charged original and place in camera still no power with eithier charged battery

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  • zbug Dec 12, 2007

    Exactly the same problem here. Changed battery pack for the cam using the battery grip extension and camera just doesn't turn on. Tried old pack (still had power) and nothing. Recharged a single battery and tried without the batt. grip - nothing. Weird - taking it to the store tomorrow.

    will post followup if I figure anything out.

  • jonarissa Jan 03, 2008

    charged battery still did not work. New battery will not turn on. Future Shop retail Vendor no help. Canon wants to have 15 to twenty working days to repair equivilent to one month from 12 month guaratntee. not acceptable

  • Anonymous Jan 06, 2008

    exactly as above 3 users. except this is the second time it has happened to me.

    Had the camera repaired ! time round paid R 2000 or so, 6 months later was in the middle of a photo when the power just went, thought the battery was flat, charged the battery- Nothing. Camera is absolutely dead again! its unacceptable that Im going to have to repair it again and pay that much money. Unfortunately bought my camera in Hong Kong and international warranty does not cover me in my country. Very upset!!!

  • imf979 Feb 08, 2008

    Was in the middle of a shoot when the battery ran out, charged the battery the whole night through, tried it again this morning and the camera still won't turn on.  Is the problem with the battery or with the camera?  I live in Nicaragua at the moment and am not fully aware, what kind of assistance can be offered to me here.




    My camera is only slightly over a year old and I find it unaccetable to be running into these types of problems already.

  • FlickerFlynn Feb 29, 2008

    Same problem here. Almost 1 yr old. Has taken great pics. Simply said battery low. Charged battery-nothing. Bought and charged new battery-nothing. What is the problem? Somebody said they had it repaired, what did they repair?

  • Anonymous Mar 02, 2008

    Mine did a similar thing - in the middle of taking pictures it just turned off. It appears to be the main board - have tried all other suggestions. Have had the camera 14 months and am very DISAPPOINTED! Called Canon and was disappointed in their non-responsive person answering the phone.

  • BayAreaBiker Mar 25, 2008

    I just encountered the same issue with my Rebel XTi, which is just 10 months old. The battery pack was fully charged when I first noticed this issue last week. It did not show me Low Battery indicator though. First, I thought it is a battery issue, so I changed the battery with another genuine Canon battery pack, but it did not work either. Left the camera as it is and next day it was working fine. Took 3~4 pictures and it went dead again and never come back to life.

    I did measurements on the both the batteries and found that as soon as I put the fully charged batteries (approx 8.3V), the camera drains the charge and voltage on the battery drops to 5.3 volts almost instantly. Something is definitely wrong inside.

    Luckily, my camera is till under warranty but I am very concerned. This would be 4th time I am sending my camera to service center. Called the tech support yesterday and he said that he never heard of this issue before. I will be sending the camera to the service center today. I will come back and update this thread. But surely, as a user, we can't do anything to fix it except sending it to the service center.

  • BayAreaBiker Apr 15, 2008

    I had sent my camera to Service center and they found that the main board had gone bad. It was replaced under warranty. It took them 2 weeks to understand and fix the issue. But they are not willing to share their findings with me as I had called them multiple times to understand what is causing it.

    Last Friday, they sent the camera back to me. But I am refusing to accept this unit. Reason - This particular camera unit had been sent to Service center 4 times for various reasons. I will only settle for a new unit with extended warranty.

    It was a challenge to put the point across to the customer support guys. Though, many of them sympathize but the lower rung of representatives say that they cannot do anything. Their supervisor are very uncooperative. Now my case has been forwarded to Customer relations. Will post back what happens next.

  • BayAreaBiker May 02, 2008

    Early last week, finally a Canon Rep from Customer Relations called me and offered me to replace my dead unit (which they have already repaired with a new main board) with a refurbished unit. I refused and insisted on the new camera unit only. After a refusal for couple of times, they finally accepted and sent me a new camera.

    I sincerely hope that it works as a Canon Camera is supposed to.

  • jannoetland Jun 09, 2008

    I have the same problem. I bought this camera 13 month ago. After charging the battery, the camara wonn't power up. What to do?

  • Anonymous Oct 22, 2008

    I guess I'm the 13th person with the same exact problem on my Rebel XTI....and that sounds unlucky, except I have a four year warranty with Best buy so I'm taking it tomorrow to get it fixed.....I love my Rebel XTI and have had no problems with it since my purchase in Dec 2006.....Maybe Canon needs to look at this same problem and consider a notice to consumers and a possible recall on the main board....good luck you other 12 users....jp

  • Anonymous Nov 01, 2008

    batteries are fully charges and the card is in.  the camera will not power on.

  • rpp_junk Dec 22, 2008

    I bought my XTi in May for a trip to Europe. 2 days into the trip it died. called canon CS, they emailed me a postage label. a couple days later, it started to work again, so I figured there was no reason to return. It worked okay through the summer, although it would not turn on every once and a while. Now it does it all the time. I did the same as other posters, figuring it was the battery - ends up it was not. Emailed Canon CS, this time they say I have to mail it to them ON MY DIME! Sorry, but so far I have paid about $1000 for the body and lenses, I am not paying a dime to ship this lemon to them. I am going to call them tomorrow to see what they say. I am super angry because now I don't have a camera to take pics of my children with on Christmas Day :(

  • Anonymous Dec 27, 2008

    I have the same problem also.

  • Anonymous Feb 20, 2009

    my camera stopped working. took some pictures. put it down, went to use it agian and nothing. it wont turn on. tried multiple batteries at full charge. please advise

  • debcountry4 Mar 25, 2009

    charged battery to be certain it was ready for weekend trip and will not power up. Thought perhaps it did not charge properly, charged again, no luck. Had for 15 months, warranty expired, ouch.

  • MaxMaxwell May 05, 2009

    I have a Canon EOS 400D which I have owned for about two years. Yesterday I had finished shooting a large number of pictures, and the battery was indicating low. I turned the camera off and some 1 hour later found the camera was dead and would not power up at all. I replaced battery with a charged one, and you guessed it... Nothing happened!

    I have tried a re-boot by removing and replacing the battery and the internal battery, but still no life.

    No idea about fixing this except if it is a thermocouple problem (to protect the LCD against use when very cold?), I guess a bit of thermal cycling could help if the sensor is "stuck" in some way. Tempted to put camera body in a sealed bag in the freezer for a bit and see what happens! (This really does work on some faulty hard drives - but is not for the faint hearted). Any ideas?

  • jandollarcla
    jandollarcla Dec 07, 2012

    Will never buy from BestBuy...My canon EOS is having the same problem...won't come on after trying new battery. What gives...

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Appears to be a defect and not user serviceable.
sorry for the news.
good luck.
mark.

Posted on Dec 24, 2007

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Check your battery charger . May be reading a fully charged battery and shutting off . Fixed my problem

Posted on Oct 18, 2011

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Sue both retailer and Canon. Small claims Court no excuse for an expensive piece of equipment not to work

GMS Montreal Canada

Posted on Oct 22, 2008

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This is not good news!!! I am having the same problem with my 2 year old Canon rebel XT. One day it just stopped turning on... and now the battery is discontinued (you can buy new ones, which cost roughly a 100$) but the camera shop said they will not guarantee this to fix. I am NOT HAPPY!!! Canon is going to get a HUGE earful when I call on Monday. Is there really nothing we can do?

Posted on Jan 23, 2010

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Well, I'm the 12th user. Just wanted to post that my camera had the same issue at 13 months old. I'm about to take it in for service under warranty. Hope I don't run in to problems getting it taken care of! This site was very helpful in helping me determine the issue.

Posted on Oct 20, 2008

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