Question about Sony Playstation 3 (PS3) Console

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PS3 wireless connection and configuration problems

Hi,everytime I try to configure my PS3 to get online,a message states that my IP address had "Succeeded",but my Internet connection had failed.At the bottom of the screen it says "an error occurred during communication with the saver.This is a DNS error.(80710102)Someone told me that all I need to is keep trying about 3 or 4 times and it will work.Didn't work.Then someone told me that I had to change the DNS numbers had to be changed away from sony in order to work,He gave me numbers(,and put it in and it didnt work,no wireless connection still.What is the problem,is it that I need an MTU #,a proxy server address and port #,and activated or deactivated UPnP?thanks for the help,and heres hoping you can solve this finally

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Re: PS3 wireless connection and configuration problems

I don't know if you've tried Sony's website, but check this link and see if anything there helps. It sounds like the PS3 isn't detecting all your settings automatically.

Posted on Nov 26, 2007

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Posted on Mar 09, 2008

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I have a wired connection that i share thru my wireless internet.i can get on the internet with my computer.i have the connection being shared but everytime i do the test i get a IP address but internet...

have you restarted the modem, and then plugged in the wireless connection afterwards, you may need to configure your system to have a static ip address, this may help, here is a guid to help guide you.

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Trying to connect online and message states ip address failed. how do I find IP address

umm fully restart your router.. hold the reset button fot 30seconds then goto ps3 and search for new wifi connection and connect to your router

Mar 17, 2010 | Sony Playstation 3 (PS3) Console

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The DNS error on my PS3 from LINKSYS

your wireless network should be configured to NOT broadcast the SID and a WEP key. Then after entering the address of the router manually in the network setup on the PS3, you will able to obtain an ip address from the router

Mar 16, 2010 | Sony Playstation 3 (PS3) Console

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How do i get my ps3 online using a wired connection wen system says optaining ip address

You need to check and see if your router is configured for DHCP. If it is not you will have to log into the router and change it. The PS3 is asking for an IP address from your router, if your router is set to static IPs only the PS3 will never get an IP from the router.

Feb 07, 2010 | Sony Playstation 3 (PS3) Console

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Apr 02, 2008 | Sony Playstation 3 (PS3) Console

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Jan 21, 2008 | Sony Playstation 3 (PS3) Console

6 Answers

My ps3 will not connect to my wireless internet

Try setting a static ip address on the PS3:-

First you need to find a Windows wired or wireless device already connected to the network in order to find out the required settings

Windows XP
1. Click start --> (sometimes settings) --> Control Panel --> Network Connections
2. Double click on the active connection which will say connected underneath
3. Click Support
4. Click Details
5. Now the IP Address, Subnet Mask, Default Gateway, Primary DNS and Alternate DNS which are displayed should be noted.

Windows Vista
1. Click Start --> Control Panel --> Network and Sharing Center
2. Click on "View Status" to the right of your connection
4. Click Details
5. Now the IP Address, Subnet Mask, Default Gateway, Primary DNS and Alternate DNS which are displayed should be noted.

Set these values under "manual settings" in the PS3 but add 1 to the last number for the IP Address as this has to be unique on your network

Jan 04, 2008 | Sony Playstation 3 (PS3) Console

1 Answer

Internet fails from dns

To access the internet from a home broadband network you need the router appropriately configured on the WAN or internet service provider (ISP) side and the attached computer to have an appropriate IP Address, Subnet Mask, Default Gateway and DNS addresses assigned to the network adapter.

Based solely on the title you should understand the following the belief here is that the PS3 is missing DNS address(es).

DNS address(es) are IP address(es) for servers that convert names like into IP addresses to send messages to normally.

Your ISP generally assigns DNS addresses for your use.

How do DNS addresses get into the computer's network adapter configuration where they are needed? There are two ways generally in home networks someone manually puts them into the computer or someone enters them into the router and via a service called DHCP they get placed in computer's network adapters configured to accept information from the DHCP service on the router.

If the heading of this problem is correct the PS3 appears to be complaining because the DNS address(es) have not been configured into the computer or the router by the user as expected by the PS3's network adapter. I have no PS3 experience however I believe this information may help to resolve your issue.

I hope this helps

Dec 16, 2007 | Sony Playstation 3 (PS3) Console

10 Answers

PS3 cant go online with Belkin N1 wireless router

I have exactly the same issue as some of you above. As soon as I start my PS3 I manage to log onto the network for anywhere between 2 seconds and 2 minutes before I get the dreaded 80710102 error and have to reboot the PS3 to reconnect. I wrote to Belkin tech support and got the following reply... I Haven't tried it yet so don't know if it really works but thought I'd post it up here in case it helps anyone else out...

Hi Antony,

Thank you for contacting Belkin Technical Support.

We understand that the router does not support PS3. We apologize for the inconvenience caused.

A) To isolate the problem, please follow the steps given below to update the firmware and configure the router:

We recommend that you update the firmware from a computer that is connected to the router with an ethernet cable.

Please download only the relevant firmware on the router from the link given below. The firmware file would be according to the router version:

and save it to the computer.

- To update the firmware, log on to the router`s web interface by typing in in the address bar of the browser. The computer should be
connected to the router with an ethernet cable.
Note: If you have changed your Router’s IP address, use that IP address.
- By default, the password is blank. Click the "Submit" button.
- Click on "Firmware Upgrade" under the option "Utilities".
- Click on “Browse” and select the bin file that you have downloaded.
- Click on “update” and follow the wizard.
- After updating the firmware, restore the router to factory defaults by clicking on "Restore Factory Defaults" under "Utilities".
- Reconfigure the router.

Please follow the steps given below for configuring the router:

- Disconnect the computer from your Modem provided by your "Internet Service Provider" (ISP) if it is connected to the computer.

- Reset the router to "Factory Defaults". The reset button is found at the back of the router. The reset procedure is,

- Unplug the power cable and then plug it back again. Wait for 5 seconds.
- Locate the reset button (inside a hole) at the back of the router.
- Hold down the reset button till the power-light turns solid, and then release it.

- Connect the router to either the telephone line or the filter.

- Connect the computer to port number 1 of the router.

- Make sure the corresponding lights are lit. The telephone light should be ON and solid.

- Make sure your computer has a valid IP address by following the steps given below.

1. Click on “Start” -> “Run” -> and type “CMD” and click “OK”.
2. Type “ipconfig” in the black window and check the IP address.
3. It should be in the range of 192.168.2.x, where “x” ranges from 2 to 254.

- If it is not a valid IP Address, please assign a static IP address, "Subnet Mask", “Default Gateway" and "DNS Addresses" in the computer by referring to the link below.

- Please reset the Internet Explorer browser settings by following the steps below.

- Open Internet Explorer. Click on “Tools” -> “Internet Options”.
- Under the General tab, click on “Delete Files” under “Temporary
Internet Files” and select "Delete all Offline content" box.
- Click on “Clear History”.
- Under the Connections tab, select “Never Dial a Connection” and
click on “LAN settings”. Uncheck all the options and click on “OK”.
- Under the Advanced tab, click on “Restore Defaults”.
- Click on “Apply” and then “OK”.

- Log on to router setup page by typing “” in the address bar of the browser. By default the password is blank.

- On the left under “Internet WAN”, click on the option "Connection Type".

- Select “PPPOA”, (If it is ADSL)/ PPPOE (If it is DSL) and click on “next”.

- Type in the user-name and password and then re-type the password given to you by your ISP. Make sure you type in the full user-name.
For Example, the format for the User-name should be " or .net"

- Also confirm the settings of “VPI/VCI”, “Encapsulation” values from your Internet Service Provider (ISP) and configure the same.

- Change the “MTU” to “1400”.

- Click on “Apply Changes” button at the bottom. Wait till it saves the data.

- Click on Home on the right top corner and then click on the "Connect" button. You should be able to go online.

B) Configuration of PS3:

Please contact Sony and assign static IP address and DNS on the PS3. The static IP address should be assigned in the range of the router. For example: The IP address you assign should not be used by any other device on the network. Please confirm the ports to be opened for the PS3 from Sony.

1) Please follow the instructions given below to forward the port numbers for PS3 on the router:

- Please open the Internet Explorer and in the address bar type in "" and "Enter". The computer should be connected to the router with an ethernet cable.
- Leave the password blank and click on "submit".
- Click on "Virtual server" under the "Firewall".
- Enter the port number under "Inbound port" & "Private port".
- Enter the Static IP address of the PS3 under the "Private IP address".
- Check the "Enable" box and click on "Apply changes".

2) Please follow the instructions given below to enable UpnP on the router:

- Log on to the router web interface at
- By default, the password is blank.
- Click on System setting under "Utilities".
- Against the heading "UPNP Enabling", choose "Enable".
- Click on "Apply changes".

Note: The NAT feature on the router is enabled by default.

If the problem persists, please get back to us with the following information:

1. Type of connection provided by your ISP (Is it PPPOE, Dynamic or Static).
2. Name of the Internet service provider (ISP).
3. Version number of the router. You would find the version number on the bottom of the device. It would be a number in a series of thousands with a prefix “ver.”. Please confirm if the router is F5D8635?
4. Using the router, if the connection is stable on all the wired and wireless computers?
5. If the PS3 works fine with other networks?
6. When does the error come up? If it comes up for both, CAT5 and CAT6 cables?

Dec 06, 2007 | Sony Playstation 3 (PS3) Console

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