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Posted on Aug 03, 2009

Hourglass of death need help

My phone keeps going to a white screen with the hourglass of death and then it goes to the yellow sprint screen again with the hourglass and wont leave that screen. i have already pulled the battery, wiped it out wiped the battery off and reinstalled the battery, it does the same thing. one night i let it just do its thing and let the battery die. i pluged it in after the battery had compleatly drained and again when i pluged it in it charged like normal but when i turned it on i saw the hourglass of death again. all i can seem to find are solutions that involve you getting into the options menu on the phone, only problem is i cant get into the phone.

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Anonymous

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  • Contributor 13 Answers
  • Posted on Jan 15, 2010
Anonymous
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Joined: Jan 15, 2010
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Have you tried downloading and reinstalling the handheld software? if not the phone probably needs to be replaced.

  • Anonymous Jan 15, 2010

    also, before reloading the handheld software, use the desktop manager
    to create a back up of the information on your phone to avoid losing
    all your contacts, messages, etc. you can ask if you need details on
    how to do that.

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