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Jodi Weller Posted on Aug 20, 2018

My phone froze up when I was looking in the play store. Can't turn it off or anything.

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magsta1962

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  • Posted on Aug 20, 2018
magsta1962
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Hi,

Have you tried removing the battery ? Remove the battery for a few minutes and then replace it, this might delete all your info that you've saved on your phone though but at least your phone should work properly again. Good luck

  • Jodi Weller
    Jodi Weller Aug 21, 2018

    I talked to someone from AT&T and she told me to hold the volume down button and the power button at the same time and that worked.

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