Question about Tomtom ONE GPS Receiver

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Cannot connect to from my FIOS connection

I haven't been able to connect to for the past 5-6 days. I'm pretty computer saavy and have tried everything including replacing my FIOS DNS servers with those from, still no go. Over on, a user is suggesting that may be blocking 96.x.x.x IP addresses. How does one go about getting such a big subnet unblocked?

I need to be able to connect my new Tomtom ONE LE to get the updates because it is not seeing the satellites (always "Waiting for valid GPS signal...").

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Re: Cannot connect to from my FIOS connection

I don't have a solution, it is more of a work around. I took my laptop and went to the local library.

I also called and talked to TOM TOM customer service and they had no idea what I was talking about. They had me call FIOS. FIOS was no help either.

Posted on Dec 10, 2007

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How do i update my 5 year old tomtom gps?

To update tomtom gps -->get MYTOMTOM
To install MyTomTom, do the following:
  1. Connect your computer to the internet.

  2. Start a browser and go to

  3. Click Download now.

    Follow the instructions on the screen if you get asked questions while downloading.

  4. When prompted, connect your device to your computer using the USB cable. Then switch your device on.

    Your device is then recognised, backed up and the latest updates are installed on it.
* Note: We are currently introducing MyTomTom for the latest generation of TomTom devices. Some features may not yet be available.

Dec 11, 2010 | Tomtom GPS Devices

1 Answer

How do I register my new tomtom

  1. Go to and download the HOME application.
  2. If you unit came with a CD, Home is probably on CD.
  3. Anyways, install HOME then connect unit to computer. Tap Yes when it asks you to connect to computer.
  4. Home should launch and recognize the unit.
  5. You need a valid email address to finalize registration.
  6. It will start downloading update automatically.The map update can be quite long but you have to be patient.
  7. Your guaranty for the latest map update is valid for 30 days (from day of first use)

Jan 02, 2010 | Tomtom GPS Devices

1 Answer

My new TomTom One will not complete the preference installation

Lorna R from the UK support team solved my problem - but it did require some persistence. If a folder FOUND.000 exists on your device then firstly delete it. I turned off my virus checker and all other programs. Then:

STEP 1 Check your Internet Connection

- Make sure that you have a fast broadband Internet connection, ideally 2mb/s or higher
- Check that you are not at the end of a British Telecom exchange. If you are, then you will find that you are not receiving your advertised Internet connection speed and the connection will be unstable. This can mean that any large downloads via TomTom Home may time out and not download fully.
- Make sure that you are connected to the Internet via a Network cable and not wirelessly. You can plug a network cable into the back of your Router and connect it to the network card on the back of your computer. Also, if you connect wirelessly, you have an extra layer of security which can interfere with downloads.
- Please ensure that your firewalls are configured to allow TomTom Home to connect to the Internet fully.

STEP 2 Reinstall TomTom Home

- Download and install TomTom Home from :
- Open TomTom Home 2.6
- Click on ‘Remove Items -> Items from My Computer’
- Tick the option for ‘Applications’
- Tick the option for ‘Maps’
- Click on ‘Remove Selected Items’

STEP 3 Make a manual backup of your device

- Connect your TomTom to your computer and switch it on
- On a PC, create a new folder on your desktop and call it 'Backup'
- On a Mac, create a folder on the desktop and call it 'Backup'.
- On a PC, Open 'My Computer', you will see the TomTom as a removable storage device, e.g. TomTom (E:), double left click into it.
- Click on Edit -> Select All, then click on 'Edit -> Copy'
- Go to your Backup folder on your desktop that you have created, double left click into it and click on 'Edit -> Paste'

- On a Mac, you will see the TomTom device on the Desktop, double click into it.
- Select and copy all of the contents of the TomTom device.
- Go to your backup Folder that you have created and double click into it.
- Paste all the files into the backup folder.

Please also look at the following webpage in how to do this:-


Only proceed with Step 4 and 5 when you have successfully completed a manual backup of your device.

STEP 4 Remove the Map Folder from your device

- Connect the TomTom to the Computer
- Browse the contents of the TomTom via 'My Computer', (on a mac, click on the desktop icon for the TomTom disk)
- You will see the Files and folders for the TomTom.
- Delete the map folder e.g. Western Europe, or Western and Central Europe, or United Kingdom and Ireland

STEP 5 Download your Latest map Guarantee

- Open TomTom Home
- Log in to your TomTom account
- Click on Tools -> Use Latest map Guarantee
- If you see a map available for download, click on 'Get it Now'.

The map can take a few hours to download depending on the map size and your Internet connection.

If you find that your map is taking more than 5 hours to download or the Download does not install correctly, then unfortunately your Internet connection is preventing the map from downloading correctly. Ideally, you will need a faster and more stable Internet connection.

Mar 29, 2009 | Tomtom One Europe v2 GPS Receiver

3 Answers

TomTom One V3 - Problem connecting to TomTom Home

I have the same problem in NL.. TT Home has problems downloading over Wireless connections.
Try connecting the computer to the internet via a cable. You may have to restart TTHome or maybe even your PC. The download should be quicker and more reliable :)

The problem is related to the MTU size and working around that can be very technical.

Dec 27, 2008 | Tomtom ONE 3rd Edition GPS

2 Answers

Can not use computer voices on my tomtom 520t

On your device you may have a corrupt file that is causing the noise distortion when you use the computer voices. The solution to this is to completely remove the software from your device and reinstall it again as described in the steps below. Please ensure that you have the latest TomTom Home software installed on your computer:-

You can download and install the latest version of TomTom HOME from the following link:

Once you have the latest version of TomTom Home installed, please follow these steps:-

STEP 1. Creating a Manual backup of your TomTom

• Charge your unit for at least two hours (preferably via the home charger)
• Perform a reset on your device (see: )

If you have not made a backup yet you can do so by making a manual backup of your TomTom. To do this, please look at the following web page:-

• Connect your TomTom to the computer
• Open My Computer, you should see the TomTom as a removable drive, double click into it. (on a mac you will see the TomTom as a disk drive on your desktop)
• You will see a list of files and folders.
• Copy all of the folders on the TomTom, one by one to the backup folder. DO NOT copy the 'Loquendo' folder.
• This can take up to 1 hour to complete depending on the device.
• If you get any error messages while copying, move on to the next folder and copy that to the backup folder.
• If possible, please make a note of any error message that occur while copying the folders, and make a note of which folder causes the error message.

IMPORTANT: We advise you to follow the next steps ONLY if you have made a successful backup of your device as described in step 1. If you are unable to complete step 1, please reply back with a list of yellow folders that you have managed to successfully copy to your PC and also reply back with any error messages that you receive at this point.

STEP 2. Format the hard-disk,

• Open 'My Computer'
• Right click on the TomTom icon (the device should be seen in drive E,F,G,H,I etc) and select 'Format'.
• Do a full format by selecting FAT 32 and click on Start, do not select 'quick format'. The TomTom is now formatted.
• Disconnect the TomTom from the computer and switch it on. It will load up with a red cross on the screen.
• Reset the TomTom with a paperclip in the reset hole for 30 seconds, see in how to do this.
• Once Reset, switch the TomTom off, disconnect it from the computer and then switch it back on again, it will still show a red cross on the screen.

STEP 3. Restore the Folders to the TomTom

• Connect your TomTom back to the computer and make sure it is switched on
• Go to your backup folder on your desktop, double left click into it. You will see all of your backup folders.
• Copy the folders one by one to the TomTom by right clicking on the folder, select copy then open My Computer, double left click onto the TomTom drive and choose paste.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch the TomTom back on.

STEP 4. Update your device

• Open TomTom Home
• Connect your device to the PC
• A list of updates should appear, if not, click on Update my Go
• Select only the program application update.
• Click on Update and Install.
• Once Installed, open TomTom Home
• Click on 'Device -> Disconnect Device'.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch your TomTom On to complete the installation.

The Application is now installed, and your TomTom should now be working.

STEP 5. Run the Clear Flash Tool

• Connect your TomTom to the computer
• Close TomTom Home. (on a PC, make sure you close TomTom Home from the system tray in the bottom right hand corner of your screen by the computer clock)
• Download and run the clear flash tool from : Make sure your TomTom is connected to the computer and switched on when you do this.

• Once Installed, open TomTom Home
• Click on 'Device -> Disconnect Device'.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch your TomTom On to complete the installation.

STEP 6. Install a computer voice

• Connect your TomTom to the computer
• Open TomTom Home
• Click on 'Add maps, traffic and voices -> computer voices
• select the voice of Kate and install it.

The Computer voice is now installed, and your TomTom should now be working.

Dec 06, 2008 | Tomtom GO 910 GPS Receiver

1 Answer

My 720 frozen

This solution can be used in the following situations:

• The device hangs in the start screen (splash screen )
• An SD-card with a red cross is displayed on the screen
• A picture with a red dot and white cross is displayed
• The device can’t be turned off

If you haven't already done so, please download and Install TomTom Home from

If you don’t have a full backup of your TomTom yet we advise you to make one before continuing with the steps in this email. You can make a backup by following the steps below:

1. Reset your TomTom device: and connect it to your computer.
2. Click on 'Backup and Restore -> Backup' in TomTom Home 2.0
3. Enter a name for the backup and click [OK]
• IMPORTANT: When the software is asking to delete parts from the backup click [NO]

After the backup is made you delete the files from the root directory of the TomTom. Follow the steps below to do this:

1. Reset your TomTom device: and connect it to your computer.
2. Open My Computer in Windows, or Finder in Macintosh from your desktop and turn on your TomTom device.
3. On your screen a new removable disk appears, this is your TomTom device, click on the disk to open it.
4. You will see a list of folders and a list of loose files
5. Delete all of the loose files. IMPORTANT: The folders with their content must NOT be deleted.
5. Close the window when all files are deleted by clicking on the [x].

Next we will reinstall the application via TomTom HOME.

1. Start TomTom HOME on your computer
• TomTom Home should automatically check for updates and prompt you to install them, if not:-
2. Click on 'Update my device'. If you get the message 'No Items Available', or there is not an application to download, click on 'Add Maps, Traffic, Voices etc -> Items on my computer', select the application and click on 'Add'.
3. Select the Application update.
4. Click on 'Device -> Disconnect Device', then turn off your device when it is done installing and disconnect it from your computer.
5. On a PC, in the System Tray by the computer clock, click on the 'Safely Remove Hardware' icon and disconnect the TomTom also in this way.

When switching on the device it should boot as normal again.

Nov 19, 2008 | Tomtom GO 720 GPS Receiver

5 Answers

Tomtom one xl freezing on start up screen

OK... I found an amature solution;

- Do a soft reset of the system, with the paperclip (see tomtom site)
- Put the device on the docking station and connect it to power as well as to your computer. While it's turned off
- Turn on the TOMTOM while connected to the computer
- Start the TOMTOM Home software
- And it made connection again
- Disconnect the device via the software
- Take the device out of the docking station
- Turn it off and on once

This worked for me, my next step would have been the support desk. Grtz Derk

Sep 28, 2008 | Tomtom ONE GPS Receiver

1 Answer

TomTom 1 XL

Hi, I hope you've made a back up on your computer!!
If copy and paste have worked below is the restore instructions off the tomtom site

  1. Reset your device.

  2. Connect your device to your computer.

  3. Turn on your device by pressing the power button for 5 seconds.
    TomTom HOME starts.

  4. In TomTom HOME, click Add Maps, Traffic, Voices etc. and then click Items on my computer.
    Then expand Applications by clicking the plus symbol homeplus.jpg and click Add.


Jun 11, 2008 | Tomtom One XL GPS Receiver

2 Answers

Please tell give me detailed instrucions on how to upgrade my Tomtom Navigation system. I bought it on the 7yh April 2007.

Ok, here we go:
1: Do a completly backup via win explorer or similar.
Copy entire content of unit to a folder on your computer.
Remember to set win explorer to show system/hidden files.
2: Make an account here for free:
3: Download and install TomTom Home:
4: Connect unit to PC, TT Home starts up. If TT Home doesn't start, start it up manually.
5: When unit tells you to, tap Connect to computer
6: Log on with info from account creation, step 2.
7: Push Update my device from within TT Home.
8: DO NOT disconnect the unit while updating.

When updating is finished, disconnect unit.
The unit will then reboot, and you are done...

You can get one free map update if a new map is avaible within 30 days from when you first started to use the unit. This is done through TT Home...

Good luck.
More questions, don't hesitate to post them here.
(Please remember to rate this solution....)

Apr 16, 2008 | GPS Devices

1 Answer

Flashing x

Connect yout tomtom to the computer. Go to my computer and open the tomtom drive to see if anything is there. You may have cut and paste instead of copy and paste. If this is the case format your tomtom drive and reload your backup.
Hope this helps.

Sep 14, 2007 | Tomtom XL 330 Car GPS Receiver

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