Question about Canon ZR500 Mini DV Digital Camcorder

1 Answer


Hello For no apparent reason last night, I started getting the REMOVE THE CASSETTE warning when attempting to record or playback. I tried several different cassette, powering down, etc. The CANON website ays usually this is condensation, but that otehr problems can also result in this warning. Apparently there is not condensation since the unit has had overnight to dry. But I still get the warning 'REMOVE THE CASSETTE when I attempt too record or playback tapes that I know are not defective. Worst of all, I borrowed this camcorder from a friend to record with. NOw if I can't get it working again, I will have to replaceit for them, which I can't afford to do. Please advise. All the best

Fred A. Vicarel
11214 - 1/2 Franklin Ave
Culver City, CA 90230
(310) 390-0889 Phone & Fax

Check out AOL Money

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Same here. I guess I will have to call Canon also. What a drag.

Posted on Jul 12, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Record button not workig

there is several reasons for not work the record function, first of all make sure that the cassette is good and the safety tab is in record position, then check the playback of the cam with a recorded cassette, if this tests passed, check the rec button for loose or it is sticky, if so please use contact cleaner in the switch.
still the problem persists there should be problem in the circuit board. open total camera put it in record mode then test the wave shapes in the record paths up to the video head

Feb 24, 2016 | JVC GR-D270 Mini DV Digital Camcorder

1 Answer

Tape will not load; Error code 31:23

You may try the following troubleshooting steps:
Remove the battery of the Camcorder for one minute and re-insert the battery to check whether it works.
You may try resetting the Camcorder by pressing the RESET button located on it.
You may also check whether the issue occurs for all the tapes.
If the issue occurs with all the Tapes then it seems that internal parts of the Camcorder are malfunctioning.
Hence, the Camcorder requires service.

Jul 14, 2010 | Sony Handycam DCR-PC1000 Mini DV Digital...

1 Answer

"Remove the cassette"

I only got the problem when the tape was bad. Usually the ribbon got folded, or was very wrinkly looking. Eventually I found out the drive was bad, and had to have it replaced.

May 08, 2010 | Canon XL1S Mini DV Digital Camcorder

1 Answer

I have a blue screen during playback mode on my Sony DCR-HC32. I am not able to see anything I recorded. What should I do?

Follow this procedure to troubleshoot if a blue screen is displayed when attempting to playback video from the camcorder.
  1. Stop the tape.
  2. Ensure the tape has been rewound to the beginning of the video recording.
  3. Play the tape.
  4. If the issue is not resolved, stop the tape and remove it from the camcorder.
  5. Clean the video heads of the camcorder using a dry head cleaning cassette.IMPORTANT: Follow the instructions for use provided with the head cleaning cassette. It may be necessary to use the head cleaning cassette more than once per session.
  6. Reinsert the tape into the camcorder.
  7. Play the tape.
  8. If the issue is not resolved, stop the tape and remove it from the camcorder.
  9. Insert a different tape with video footage into the camcorder.
  10. Ensure the tape has been rewound to the beginning of the video recording.
  11. Play the tape.

Aug 06, 2009 | Sony Handycam DCR-HC32 Mini DV Digital...

5 Answers

MX2, it displays the following: "remove the cassette" or eject. I thought it was a condensation problem but all attempts failed, please help me.

On Canon camcorders, "remove the tape" error is due to no data reading by video head. You may have clogged heads or somewhere along the area. Initially, I would try to insert good clean "video head cleaning tape" and run for about 7 seconds and see if that resolve the symptom. If it persists, it need a help from a technician. Good Luck. For further help, go to James

Feb 26, 2009 | Canon DM-XM2 Mini DV Digital Camcorder

1 Answer

Samsung SC-D107 digital camcorder

The lines you see in recording and playback are from dirty heads, most likely. Purchase a Mini_DV head cleaning cassette and use it following the directions on the package. This should clear up your problem. You may have to use the cassette several times in succession to get the heads clean.

Nov 18, 2007 | Samsung SC-D107 Mini DV Digital Camcorder

1 Answer

Problem with blue screen on my SharpVL-AX1 camcorder-video+playback does not work, but I can take still images with no problem

a simply cleaning of video head will solve the problem. if the head clean cassette is not working try doing manualy or get it done by some expert.

Jul 02, 2006 | Sharp VL-AX1 Mini DV Digital Camcorder

1 Answer

Bad playback quality

Some possible cause of lines, noise or pixelation during playback are: 1. Dirty heads on the recording machine. If the heads were dirty at the time of recording, the dirty heads didn't record a strong enough signal on the tape. The damage is done for this tape and recovery is unlikely. Best advice here is to use only premium grade new tapes and keep your camcorder clean by occasionally running a cleaning tape. 2. Physical tape damage. Any distortion of the tape will result in mistracking and subsequent loss of data. 3. Built up oxide deposits or other debris in the guidepost corners can also result in tape edge damage. Keep your machine clean! 4. Improper tape storage - Even short term exposure to high temperatures over 130 deg f. can permanently damage the tape. The black cassette housing readily absorbs the sun's infrared rays and internal cassette temperatures can soar even if left in direct sunlight on just a warm day. It doesn't take much heat to slightly distort the plastic shell or ruin the tape contained within. * Try other tapes to ensure the problem lies within the tape and not the camcorder. * If the problem becomes apparent on all tapes, try a head cleaner. After cleaning the heads, the tapes may not play cleaner if the recording was done while the heads were dirty.

Sep 06, 2005 | Samsung DouCam VP-D5000i Mini DV Digital...

Not finding what you are looking for?
Canon ZR500 Mini DV Digital Camcorder Logo

Related Topics:

635 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Video Cameras Experts


Level 2 Expert

373 Answers

Sheryl Bahr
Sheryl Bahr

Level 2 Expert

65 Answers

Chris Phillips

Level 1 Expert

19 Answers

Are you a Canon Video Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides