My 5510 printer won't print. There is a document stuck in the queue and it won't delete. It has happened before but somehow goes back to working, if only I manage to click the right things. I've been trying for TWO DAYS to fix it and nothing works. Help?
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Sounds like you have print jobs stuck in the print queue. Try deleting all documents in the queue and resending print job. Some print drivers choak on PDF documents. Try updating the print driver by download it from the manufacturer.
Try deleting printer then re-installing printer and updating the print driver.
There are 2 simple methods to resolve any print job stuck in queue
issue. However, both the methods will not fix printing issue if the HP
Printer is in Error mode. Make sure your printer is able to print self
test page to prove its functionality,
This Utility program resolve all the printing issue for HP Printers Only ( Network and USB connection )
This Utility will Resolve :
1. Check Connectivity between the Pc/laptop and HP Printer 2. Check if there any Documents stuck in Queue 3. Check if all the software/Drivers are correctly Installed 4. Check if the HP Printer icon is the default icon to print 5. Will Resolve Printer Spooler Issue and few more issue
Download the file on Desktop and Run the program ( Ex. File name = HPPDU.EXE )
Click Here to download the Utility and save on Desktop location Run the HPPDU file and follow the instruction on screen to fix.
If this does not fix, try the 2nd Method given below ( this is manual process to clear the print job stuck in queue )
This works for all brands of printers ( HP, Canon, Epson, Brother etc )
Start > Programs > Accessories > then select Command prompt,
then the black window will open and there type NET STOP SPOOLER and hit
enter that will confirm service is stopped , after that on the black
window type NET START SPOOLER and hit enter. Repeat this step 3-4 times
and end the command with NET START SPOOLER and hit enter. Open the
Printers folder and Refresh the Window ( Press F5 on the keyboard )
The service will be started and all print queue should already be remove.
Above given solutions help in resolving print queue issue, however
check the printer functionality if it is working fine ( the printer
should be in working condition and should be able to print self test
page, this utility cannot fix printer hardware issue //
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Try pressing cancel on the printer first. Then, open the print queue by opening the printers folder, and double-clicking the printer icon for your printer. Try to select the jobs there and cancel them. If that doesn't work, turn off the printer, and wait for the title bar of the print queue to say "use printer offline". If it doesn't change on the title bar of the queue, then select "use printer offline" from the file menu of the print queue. Then try to delete the print job. If this still doesn't work, leave the printer off and reboot the computer, then try to delete the print job again if it is still in the queue. If none of these work, remove and then reinstall the printer as a last resort.
It's because the print queue is saved on the printer's flash memory. This happens when you don't cancel the queues properly or terminated improperly. To get rid of the issue, always try to give the command slowly and don't over load. If you are printing photos, try to make the file size small so that it'll not take long to spool and prepare for printing.
When the problem occurs, so as follows:
Cancel the queues from the print status box ("Cancel all documents"), if they are not cancelled, then turn off the printer (directly unplug the power cord from the printer), it you still see the printing status, keep on cancelling until everything's gone.
If the problem persists, restart your computer. Definitely the problem will be fixed.
It's also important to press the cancel button while the printer powers On.