Question about Dell 924 All-in-One InkJet Printer

1 Answer

Color ink cartridge

My Dell 924 printer won't print, message says "right cartridge incorrect" was refilled recently, and even though i'm not printing in color, it still won't let me print in black and white.

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  • Dell Master
  • 990 Answers

Hello sir; Please do not use refill cartridge ! , one cartridge not right all cartridge don't work. change back the refill one.

Posted on Aug 02, 2009

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1 Answer

My printer doesnt make any print at all.


Can you copy a document under the glass? B&W and color?

Are you using Dell Series 5 ink cartridges?

Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.

Power on the printer. Open the printer and take out the Dell Series 5 Black cartridge. make sure all the tape is off the cartridge and put the cartridge back in. Now do the same for the Dell Series 5 color cartridge.

Close the printer. It should print an alignment page. Any error messages?

Black cartridge = black side(left side) color cartridge = color side(right side)

Photo cartridge = black side(left side) color cartridge = color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

If these ink cartridges are new, then take them to the place of purchase for a refund or replacements. If they're old, then try purchasing a new Dell Series 5 ink cartridge.


Rick

Aug 14, 2011 | Dell 924 All-in-One InkJet Printer

1 Answer

I am getting the following error message: Black/photo cartridge missing


Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.

Power on the printer. Open the printer and take out the Dell Series 5 Black cartridge. make sure all the tape is off the cartridge and put the cartridge back in. Now do the same for the Dell Series 5 color cartridge.

Close the printer. It should print an alignment page. Any error messages?

Black cartridge = black side(left side) color cartridge = color side(right side)

Photo cartridge = black side(left side) color cartridge = color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

If these ink cartridges are new, then take them to the place of purchase for a refund or replacements. If they're old, then try purchasing a new Dell Series 5 ink cartridge.


Rick

Mar 06, 2011 | Dell 924 All-in-One InkJet Printer

2 Answers

My dell 924 printer shows right cartridge incorrect and I just had both cartridges refilled what is wrong?


I purchased remanufactured ink cartridges through amazon.com. I got 4 for the price of 1 through Dell. After installing the first cartridge, it printed for a few days and then I got the same message "left cartridge incorrect". Unfortunately, I did not read the piece of paper that came with my cartridge that says "STOP" read this before you install the cartridge.
I had to throw out the cartridge that I had just installed and put in a new one and follow these steps:
1. If you recieve a pop-up message indicating that the cartridge has been depleted or a low ink level warning, please disregard.
2. Check "Don't display this dialog again" and click "ok" or "continue printing" if necessary.
3. In the printer status window, since you have already ordered ink, do not click the "order ink online" button. If you have the option, check "I have ordered my ink, please don't remind me again." If not, close the window and continue printing.

I'm not sure why, but these instructions were vital to getting my remanufactured cartridges to work.

I am posting this reply to hopefully help out the next person that has this problem. Unfortunately, I lost a perfectly good ink cartridge because I failed to read the instructions the first time. But the next one worked just fine when I followed the instructions. Good luck!

Mar 09, 2010 | Dell 924 All-in-One InkJet Printer

1 Answer

Right cartridge incorrect message on 924 printer.. even bought new cartridge (yes the correct one) and message still appears



I have to ask this question of you, just to make sure this is not an issue. Are you using a factory new ink cartridge?
Please consider the following:
If you are using a refilled or third party cartridge that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks causing problems with print quality or damaging the physical printhead.
If you are using factory new cartridges, then please call the manufacturers Technical Support for assistance with the warranty on the cartridges
Don

Nov 28, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

Right cartridge incorrect and printer will not


I have the same issue where the printer displays "Right cartridge Incorrect". However, it's had no problems up until about two weeks ago and I've had the right cartridge in place for about a year or so.

Printer: AIO 922 (All-In-One 922)
Ink: Remanufactured ink

Jul 11, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

My Dell AIO printer keeps blinking right ink cartridge incorrect.Exclamation light keeps blinking too.


Try going to the Dell site and searching for that printer model. Then see if you need to have both ink cartridges populated and filled with ink, to make it work.

You might also clean the contacts on the ink cartridges, to make sure the printer knows you have both cartridges in the printer, even though they're not both filled with ink.

It just might require both to be filled, before it will print for you.

See what Dell says.

Good luck.

-a.

May 22, 2009 | Dell 962 Photo All-In-One InkJet Printer

2 Answers

Problem with Dell ink jet refill....


Are you using the Dell software to replace the cartridge?
If you where just replacing without running the software then it wont know you have replaced the cartridge.
Let me know.
Zod

Apr 24, 2008 | Dell 924 All-in-One InkJet Printer

2 Answers

Dell 924 printer problem with black cartridge


Dell printers donnot seem to work on refilled cartridges. Do buy new cartridges to fix the issue

Apr 08, 2008 | Dell 924 All-in-One InkJet Printer

5 Answers

Dell All-in-one 924 error: "right cartridge is incorrect"


Hi ,
if you are getting the error msg 12203 , pperform the following steps,
remove both the cartridges from the printer and unplug the power adapter ( black box) from the back panel of the printer, clean the cartridges using a damp cloth .

initially put only the black cartridge and then turn on the system , it will give you the error msg right cartridge missing, you can ignore it and try copying a document .

remove the black cartridge and put the color one in, and then try printing.

during the printing with any of the cartridge inside the printer if it gives out the error msg 1203 then that cartridge has to be replaced...

Mar 05, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Printing Photos


I refilled color ink for Dell Photo 924 but some reason it showing it me low ink.

Dec 09, 2007 | Dell 924 All-in-One InkJet Printer

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