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Brother MFC 8460N error cc3-003-00031c0e

ControlCenter3 'An unexpected error occured. Please restart your computer, then try again. (cc3-003-00031c0e)

After trying again, I get the same error mesage.

This occure when trying to scan a document to my email. All these settings have worked before but suddenly I am getting this error message.



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1.Uninstall all of MFL Pro



2.Delete HKEY_CURRENT_USER\Software\Brother\ControlCenter
3.Delete HKEY_LOCAL_MACHINE\SOFTWARE\brother\ControlCenter 4.Reinstall MFL Pro




Posted on Sep 01, 2010

  • Enterkey Sep 01, 2010

    Sorry the text formatting was strange.

    1. Uninstall all of MFL Pro software.
    2 .Delete the registry key "HKEY_CURRENT_USER\Software\Brother\ControlCenter".
    3. Delete the registry key "HKEY_LOCAL_MACHINE\SOFTWARE\brother\ControlCenter".
    4. Reinstall MFL Pro software from the CD-ROM or web download.

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I had this same problem while trying to scan from my Brother DCP-8085DN into Mozilla Thunderbird. It was shortly after Thunderbird updated to 6.0.2 version. What worked for me is to completely uninstall the Brother CC3 (control center 3) and reinstall it. This will give you the most updated verson of CC3 and hopefully give you the drivers/software you need to scan to email. After the long process of reinstalling the CC3 (its MFL-Pro Suite software/program), you need to open up the CC3 configurations and in the scanning to email menu, there is a drop down menu and Thunderbird had appeared. I made sure to change it for both the "software button" and the "device button". Good luck to all!

Posted on Sep 23, 2011

  • Terrapin Sep 23, 2011

    I had this same problem while trying to scan from my Brother DCP-8085DN into Mozilla Thunderbird. It was shortly after Thunderbird updated to 6.0.2 version. What worked for me is to completely uninstall the Brother CC3 (control center 3) and reinstall it. This will give you the most updated verson of CC3 and hopefully give you the drivers/software you need to scan to email. After the long process of reinstalling the CC3 (its MFL-Pro Suite software/program), you need to open up the CC3 configurations and in the scanning to email menu, there is a drop down menu and Thunderbird had appeared. I made sure to change it for both the "software button" and the "device button". Good luck to all!

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Configuration/scan/Image
imaging program should
http://imageshack.us/photo/my-images/687/26539234.jpg/

Posted on Feb 12, 2013

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I was able to solve this by simply going to Settings within controlcenter, and manually setting the default e-mail program to Thunderbird, by browsing to where the thunderbird executable was.

Posted on Jul 16, 2015

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