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Garmin Nuvi 670, internal speaker is set and on but there is no sound. If I change the sound to FM,I can hear the voice prompts fine

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  • chlnrhue Aug 02, 2009

    Reset did not work. volume is at 80% The SD card volume (MP{3) is ok through my computer

  • chlnrhue Aug 02, 2009

    I updated the firmware at the Garmin website this morning prior to using the FixYa premium service, If this is a hardware issue, can only Garmin help me?

  • chlnrhue Aug 02, 2009

    Reset the nuvi and did the firmware update.
    If this is a hardware issues, can only Garmin helpme?

  • chlnrhue Aug 03, 2009

    I was hoping it was something I could fix myself, so I'll give Garmin a call.

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4 Answers

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  • Master
  • 521 Answers

It is a hardware issue and only Garmin can repair it. They actually may be able to direct you to an authorized repair shop in your area. Give garmin customer service a call.

Posted on Aug 03, 2009

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  • Master
  • 2,185 Answers

Hello,

You maybe one of the customers of Garmin which has the same problem. This article from a fellow Fixya expert might help you solve the issue. But please note that most of the customers ended in contacting Garmin and have their units replaced.

http://www.fixya.com/support/r1094734-no_sound_or_garbled_sound_nuvi_series

Posted on Aug 03, 2009

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  • Master
  • 4,090 Answers

Try doing a master reset on the unit. You will lose your wayponts ( previous visited places But it should fix the problem.
To do a Master Reset on the nuvi® 2xx, 2x5, 5xx, 6xx, or 7xx:
Note: A master reset will erase all waypoints or favorites and will restore your unit to the default factory settings.

  1. Start with the unit OFF and unplugged from power
  2. Touch and hold the lower right corner of the screen with an index finger or the eraser end of a pencil
  3. Continue touching and holding the lower right hand corner of the screen then power the unit ON
  4. Release the power button when the device powers ON
    • You will see a new message: Do you really want to erase all user data?
  5. Remove your finger from the touchscreen when this message displays
  6. Touch Yes
The device will automatically reset. Please follow the on screen prompts on the nüvi and when completed place your device in an area with a clear view of the sky until it acquires satellites.

Posted on Aug 02, 2009

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  • Master
  • 8,619 Answers

Hi

Thanks for using FixYa. Please reset the nuvi by --

1. Disconnect the nuvi from external power
2. Flip up the GPS antenna.
3. Press and hold reset button for 5 seconds.
4. Now connect the Nuvi to a power source. The nuvi should automatically turn back on and operate normally.

Check the quick settings for volume settings. Also check the SD card if its fine, remove the sd card and check the volume.

Please do accept the solution if the issue is resolved or else revert for further assistance.

Thanks
Rylee

Posted on Aug 02, 2009

  • Rylee Smith
    Rylee Smith Aug 02, 2009

    Please try updating the firmware for your Garmin nuvi as this can be a software issue aswell. If even after the software upgrade the nuvi doesn't work then it is a hardware issue.



    Garmin nuvi 670 software update



    Please do accept the solution if the issue is resolved or else revert for further assistance.

    Thanks
    Rylee

  • Rylee Smith
    Rylee Smith Aug 02, 2009

    Yes, if this is a hardware issue then only Garmin can help you and you need to contact them.



    Please revert for further assistance.

    Thanks
    Rylee



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I have Garmin 670. The bluetooth worked fine until yesterday. I have no sound.


Check your Volume mute if ithas a checkmark in it remove it.....

Check the FM Transmitter if it is Enable with a checkmark remove it.

Check the Language make sure you have one that has ( TTS ) chosen those are the only ones with voice

Hope this helps

Oct 25, 2010 | Garmin nuvi 670 GPS Receiver

Tip

No Sound or Garbled Sound on a Nuvi Series GPS


I've seen many posts of "No Sound" or "Garbled Sound" for the Garmin Nuvi Series. This is a common problem with the Nuvi.

In order to troubleshoot this problem, we need to determine if it's a hardware or software issue or a setting issue.

No Sound:

1. Try the obvious. Is your volume setting turned up?

2. Is the sound muted with the mute button?

3. If your Nuvi has a FM transmitter, is it selected to "FM" or "Speaker"? The "FM" setting will mute the internal speaker. Setting it to "Speaker" will send sound to the speaker.

Garbled Sound:

1. Does the sound seem to be better at lower volume settings?

If you still can't hear audio or if the sound is garbled, then we now have to determine if the internal speaker is defective. The easiest way to do this is:

1. Plug a set of headphones into the headphone jack. Now try listening to the sound. Listen for the touchscreen beeps, MP3 audio, voice directions, etc. Try adjusting the volume using the headphones. If you can hear sound through the headphones and it's clear and not garbled, then your internal speaker is defective.

The headphone jack is not only a jack but it's also a switch. When you plug in your headphones, the audio amplifier of your Nuvi is switched from the internal speaker to the headphone jack. When you unplug the headphones, your Nuvi's audio amplifier is reconnected to the internal speaker.

Now, if you can't hear audio through either the internal speaker or the headphone jack, you may have a different problem.

1. The internal audio amplifier (hardware) is defective.
2. There is a software problem. You could try resetting your Nuvi with the reset button or perform a factory reset. The software problem is more likely if you can hear MP3 audio or touch screen beeps but not speech.

The internal speaker has a voice coil. The voice coil is nothing more than a thin piece of long wire, wrapped around a magnet, numerous times. If you can't hear any sound, it is very likely that this coil is "open"; meaning that the wire has broken inside. If the sound is garbled, this is an indication that the speaker is mechanically defective and not reproducing the sound as it should. The speaker has a "diaphram" that moves in and out as it reproduces sound. If the diaphram has been damaged, it can't move in or out like it should and reproduce the sound clearly. There is also a possiblity that the voice coil has shorted windings, meaning that instead of it being a long piece of wire, it's now shorted to its adjacent windings and is electrically shorter now. Again, this can impact the reproduction of sound.

So, why did your speaker go bad?

1. It's possible it was defect in the manufacturing process and failed prematurely.
2. You might have had the volume up too high. I recommend using the lowest volume level possible. High volume levels put greater stress on the diaphram and may overheat the voice coil.
3. A speaker is an electro-mechanical device. It's subject to being damaged if you happen to drop or jar your Nuvi and/or operate it outside of its normal operating parameters.

What's the Next Step?

If your Nuvi is under warranty, I strongly suggest that you contact the manufacturer and tell them what happened. Tell them all of the steps you have gone through to confirm that the speaker is defective. If the warranty is still in effect, they should repair or replace your Nuvi.

If your Nuvi is out of warranty, try calling the manufacturer anyway. You have nothing to lose. Maybe they will replace it anyway.

If you have no sucess with the manufacturer, you will need to take your Nuvi to someone who is qualified in repairing your Nuvi.

I hope this tip has been helpful to you. Feel free to contact me if you have further questions or require further assistance with this problem.

Best wishes,
- Jim
http://www.sharcnet-usa.com

on Oct 01, 2008 | Garmin Nuvi 350 Car GPS Receiver

Tip

No Sound or Garbled Sound on a Garmin Nuvi GPS


I've seen many posts of "No Sound" or "Garbled Sound" for the Garmin Nuvi Series. This is a common problem with the Nuvi.

In order to troubleshoot this problem, we need to determine if it's a hardware or software issue or a setting issue.

No Sound:

1. Try the obvious. Is your volume setting turned up?

2. Is the sound muted with the mute button?

3. If your Nuvi has a FM transmitter, is it selected to "FM" or "Speaker"? The "FM" setting will mute the internal speaker. Setting it to "Speaker" will send sound to the speaker.

Garbled Sound:

1. Does the sound seem to be better at lower volume settings?

If you still can't hear audio or if the sound is garbled, then we now have to determine if the internal speaker is defective. The easiest way to do this is:

1. Plug a set of headphones into the headphone jack. Now try listening to the sound. Listen for the touchscreen beeps, MP3 audio, voice directions, etc. Try adjusting the volume using the headphones. If you can hear sound through the headphones and it's clear and not garbled, then your internal speaker is defective.

The headphone jack is not only a jack but it's also a switch. When you plug in your headphones, the audio amplifier of your Nuvi is switched from the internal speaker to the headphone jack. When you unplug the headphones, your Nuvi's audio amplifier is reconnected to the internal speaker.

Now, if you can't hear audio through either the internal speaker or the headphone jack, you may have a different problem.

1. The internal audio amplifier (hardware) is defective.
2. There is a software problem. You could try resetting your Nuvi with the reset button or perform a factory reset. The software problem is more likely if you can hear MP3 audio or touch screen beeps but not speech.

The internal speaker has a voice coil. The voice coil is nothing more than a thin piece of long wire, wrapped around a magnet, numerous times. If you can't hear any sound, it is very likely that this coil is "open"; meaning that the wire has broken inside. If the sound is garbled, this is an indication that the speaker is mechanically defective and not reproducing the sound as it should. The speaker has a "diaphram" that moves in and out as it reproduces sound. If the diaphram has been damaged, it can't move in or out like it should and reproduce the sound clearly. There is also a possiblity that the voice coil has shorted windings, meaning that instead of it being a long piece of wire, it's now shorted to its adjacent windings and is electrically shorter now. Again, this can impact the reproduction of sound.

So, why did your speaker go bad?

1. It's possible it was defect in the manufacturing process and failed prematurely.
2. You might have had the volume up too high. I recommend using the lowest volume level possible. High volume levels put greater stress on the diaphram and may overheat the voice coil.
3. A speaker is an electro-mechanical device. It's subject to being damaged if you happen to drop or jar your Nuvi and/or operate it outside of its normal operating parameters.

What's the Next Step?

If your Nuvi is under warranty, I strongly suggest that you contact the manufacturer and tell them what happened. Tell them all of the steps you have gone through to confirm that the speaker is defective. If the warranty is still in effect, they should repair or replace your Nuvi.

If your Nuvi is out of warranty, try calling the manufacturer anyway. You have nothing to lose. Maybe they will replace it anyway.

If you have no sucess with the manufacturer, you will need to take your Nuvi to someone who is qualified in repairing your Nuvi.

I hope this tip has been helpful to you. Feel free to contact me if you have further questions or require further assistance with this problem.

Best wishes,
- Jim
http://www.sharcnet-usa.com

on Sep 30, 2008 | Garmin Nuvi 660 GPS Receiver

1 Answer

Garmin Nuvi 610- working perfectly then sudden crackling and now loss of sound/or at best crackly and intermiitent sound- but map/navigation and on-screen directions fine


Check the audio output setting on the nuvi. There is a possibility that the FM Transmitter setting has been turned on or that the device has been muted.
To check the audio output setting:
  1. Touch the Speaker icon below the Wrench icon.
  2. At the bottom of the screen, touch Audio Output.
  3. Make sure that the Internal Speaker is selected and touch OK (660, 670, 680, and 5000 models only).
  4. Make sure that the MUTE box does not have a check mark in it. If it does, touch the box to clear the selection.
  5. Make sure the volume level is at a reasonable percent level.

Sep 24, 2010 | Garmin Nuvi 610 GPS Receiver

1 Answer

Everything works fine on the unit no problem until


3. If your Nuvi has a FM transmitter, is it selected to "FM" or "Speaker"? The "FM" setting will mute the internal speaker. Setting it to "Speaker" will send sound to the speaker.

if this side of it works then the FM transmitter is faulty

Check that the sound has not been MUTED

plug the earphone into the socket to see if any sound is heard. The socket is also a switch that takes sound from internal speaker to ephone and reverse.
If no sound is hear in either FM or normal mode your unit is faulty and needs repair

Jul 24, 2009 | Garmin nuvi 250W GPS Receiver

Tip

No Sound Issue on the Garmin Nuvi Series


I've seen many posts of "No Sound" or "Garbled Sound" for the Garmin Nuvi Series. This is a common problem with the Nuvi.

In order to troubleshoot this problem, we need to determine if it's a hardware or software issue or a setting issue.

No Sound:

1. Try the obvious. Is your volume setting turned up?

2. Is the sound muted with the mute button?

3. If your Nuvi has a FM transmitter, is it selected to "FM" or "Speaker"? The "FM" setting will mute the internal speaker. Setting it to "Speaker" will send sound to the speaker.

Garbled Sound:

1. Does the sound seem to be better at lower volume settings?

If you still can't hear audio or if the sound is garbled, then we now have to determine if the internal speaker is defective. The easiest way to do this is:

1. Plug a set of headphones into the headphone jack. Now try listening to the sound. Listen for the touchscreen beeps, MP3 audio, voice directions, etc. Try adjusting the volume using the headphones. If you can hear sound through the headphones and it's clear and not garbled, then your internal speaker is defective.

The headphone jack is not only a jack but it's also a switch. When you plug in your headphones, the audio amplifier of your Nuvi is switched from the internal speaker to the headphone jack. When you unplug the headphones, your Nuvi's audio amplifier is reconnected to the internal speaker.

Now, if you can't hear audio through either the internal speaker or the headphone jack, you may have a different problem.

1. The internal audio amplifier (hardware) is defective.
2. There is a software problem. You could try resetting your Nuvi with the reset button or perform a factory reset. The software problem is more likely if you can hear MP3 audio or touch screen beeps but not speech.

The internal speaker has a voice coil. The voice coil is nothing more than a thin piece of long wire, wrapped around a magnet, numerous times. If you can't hear any sound, it is very likely that this coil is "open"; meaning that the wire has broken inside. If the sound is garbled, this is an indication that the speaker is mechanically defective and not reproducing the sound as it should. The speaker has a "diaphram" that moves in and out as it reproduces sound. If the diaphram has been damaged, it can't move in or out like it should and reproduce the sound clearly. There is also a possiblity that the voice coil has shorted windings, meaning that instead of it being a long piece of wire, it's now shorted to its adjacent windings and is electrically shorter now. Again, this can impact the reproduction of sound.

So, why did your speaker go bad?

1. It's possible it was defect in the manufacturing process and failed prematurely.
2. You might have had the volume up too high. I recommend using the lowest volume level possible. High volume levels put greater stress on the diaphram and may overheat the voice coil.
3. A speaker is an electro-mechanical device. It's subject to being damaged if you happen to drop or jar your Nuvi and/or operate it outside of its normal operating parameters.

What's the Next Step?

If your Nuvi is under warranty, I strongly suggest that you contact the manufacturer and tell them what happened. Tell them all of the steps you have gone through to confirm that the speaker is defective. If the warranty is still in effect, they should repair or replace your Nuvi.

If your Nuvi is out of warranty, try calling the manufacturer anyway. You have nothing to lose. Maybe they will replace it anyway.

If you have no sucess with the manufacturer, you will need to take your Nuvi to someone who is qualified in repairing your Nuvi.

I hope this tip has been helpful to you. Feel free to contact me if you have further questions or require further assistance with this problem.

Best wishes,
- Jim

on Sep 30, 2008 | Garmin nuvi 350 GPS Receiver

1 Answer

No sound from Garmin nuvi 760 by any method


Sounds like your speaker went south. Since your fm transmitter is working I'll be your earphone jack is too. So you could always use an earphone. Only other option is a speaker replacement.

Dec 20, 2008 | Garmin Nuvi 660 GPS Receiver

1 Answer

Voice directions not working.


First, ensure that you are using the unmuted internal speakers by pressing the power button twice while the unit is on.

Do you hear beeps (button tones) through the speakers?

These are a couple things to try:

1. Change the voice from English TTS (JILL) to English TTS (JAKE) - This will demonstrate whether the voice database has been corrupted.

2. Tap the power button twice while the unit is on to switch back to fm transmitter and attempt to use your radio to tune the sound. If you succeed here, you may indeed have a problem with your internal speaker. A return of the product may be necessary.

Dec 28, 2007 | Garmin Nuvi 610 GPS Receiver

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