Question about Tomtom ONE GPS Receiver

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TOM TOM not working

My tom tom one worked up to last nioght.now itry to put it on but the screen does not light up.I even hook it up to my car .the green light comes on ,but it would not turn on.Can you offer help? TOM TOM NOT WORKING

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  • jansen6pack Nov 26, 2007

    My Tom Tom was working and would not shut off. I reset the unit and know it will not turn on at all. I get no response from the unit.

  • 1966december Dec 06, 2007

    tom tom frozen

  • higo Dec 13, 2007

    my tom tom one just won't switch on! no matter how much i charge it!

    i have even tried resting the machine but nothing just the little green light on top

  • shieldwolf Dec 16, 2007

    Same problem as others. The green light comes on when charging but no matter how long it is left for it won't turn on - the screen remains blank. I live in the UK and need UK based help if there is a phone line.



  • wigwham Dec 16, 2007

    my tomtom worked beautifully for a year. We have not used it for several weeks and now it will not turn on. not sure what to try. Please help.

  • Anonymous Dec 29, 2007

    worked greta for the first hour then froze up! now it won't come on at all. Blank screen and green light only!

  • Anonymous May 10, 2008

    tom tom go one want turn on.

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You probaly now have a faulty charger. Unfortunatly , it will have blown 1 , 2 or even 3 tiny chips ( IC's ) inside. One thing you can try is a re-set. This can be done underneath the tomtom . look for a very small pinhole . It will have the word RESET etched / formed into the plastic moulding near the hole. Use something like a paperclip and just press it gently not hard. Make sure yor going direct into the hole , not on a slant. You should feel the little switch inside the hole click as its a tactile switch. Then try turning the tomtom on again with its normal on / off button. If it doesnt come on then chances are those chips are fried . It will need a specialist repairer who knows how to repair tomtoms , or send it back to the manufacturer TomTom.

Posted on Jan 27, 2008

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The 4 surface mount components look like capacitors, when looking at the pwr pcb with the back off the tomtomone they are to the left of the usb connector. Does anyone have the values of these components

Posted on Apr 26, 2008

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Hi on your tom tom you have a reset button on the bottom you have to get a pin or something like it and press it in for a couple as seconds that should do it , good luck

Posted on Feb 06, 2008

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There are fixes for these issues. Call 866-486-6866 for free support.

Posted on Nov 27, 2007

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1 Answer

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Take it back to shop. You stated worked out of box then stopped working so assume brand new. Also contact tomtom support as it was a common problem with tom tom one and under guarantee they replaced mine.

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There is a small hole on the tomtom device base. Inside it there is a reset button.
Press it and turn device on.
Try to turn it on while connected to the electricity, if it is a battery problem it should work
If it doesn't work I suggest you to bring it to a tomtom support center.

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If not it sounds like the OS or SD card has become corrupt.

you'll have to wipe both clean & start again...

tomtom will talk you through this either via an email or on the phone.

http://www.tomtom.com/support/support.php?ID=2

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