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john lawall Posted on Jul 18, 2018

Rand McNally stuck GPS. SHOWS NO SIGNAL HOW DO I FIX?

5 Related Answers

George Etukudo

  • 336 Answers
  • Posted on Aug 29, 2009

SOURCE: Why will Vista not run Rand-McNally Trip Maker?

Check the system requirements to know if it meets the requirements.
Regards

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Anonymous

  • 2 Answers
  • Posted on Jun 10, 2010

SOURCE: Rand McNally Streetfinder Deluxe 1999 edition says

How can Imake it work with window 7?

Anonymous

  • 13 Answers
  • Posted on Nov 05, 2010

SOURCE: how do i take off

Rand is working on this. A new version may be available soon that addresses this issue.

Thanks,
Mark

mc1bean

Mike Cairns

  • 3054 Answers
  • Posted on Aug 20, 2011

SOURCE: Droped my new rand mcnally gps and cracked the

Hello,

You can replace a cracked GPS screen, but you can't repair it. If your GPS is under warranty, you can contact the manufacturer directly about sending the unit back to have the screen replaced. If the device is not under warranty, you can still contact the manufacturer about replacing the screen. The company will charge a fee to replace your GPS screen if you don't have a warranty that covers that type of repair. You can also replace the GPS screen yourself, but be aware that replacing your GPS screen can void your warranty.
Instructions Things You'll Need

  • Mini Philips screwdriver
  • Flat-head screwdriver or other pry tool
    • 1 Purchase a new GPS LCD screen. There are many sources online that sell GPS screens (see Resources). Look for compatible unit information next to each replacement screen online before purchasing it to make sure it matches your GPS model.
    • 2 Power off the GPS and remove any peripheral cables from the device.
    • 3 Remove the screws from the cover. The number of screws varies depending on the GPS; there may be two to four screws located on the bottom or rear of the GPS. You will need a mini Philips screwdriver (like those found in computer repair kits) to loosen the screws.
    • 4 Remove any further screws holding down the internal antenna.
    • 5 Wedge a flat-head screwdriver or another pry tool in between the front and back case of the GPS. Use the pry tool to pull the front and back cover apart. Once open, you may notice that the back cover contains a battery or other component, and the front cover houses the motherboard which is over the screen.
    • 6 Touch a piece of metal, such as a metal tool or metal door knob, with your hand to demagnetize yourself. This prevents the motherboard from being destroyed by any static electricity in your body.
    • 7 Remove any screws holding the motherboard to the front of the case. Then move the motherboard out of the way when it is loose enough. The motherboard will still have wires connected to different components that are embedded in the front of the GPS case.
    • 8 Disengage any wires that are connecting the motherboard to the front case components such as the SD card or phono/audio jack. There is typically a lever that must be pushed to disengage these wires.
    • 9 Pull the screen's ribbon cable connection from the motherboard. Be careful, the ribbon cable is delicate. Discard the old, cracked screen. You can now insert your new screen into the front cover of the GPS. Reconnect all of the ribbon cables and wires that you disconnected to remove the motherboard, and close the GPS case back with the required screws.
    HERE IS THE LINK BELOW TO COPY AND PASTE AND PUT IN YOUR BROWSER AND THIS IS YOUR OPTIONS, CAN CONTACT THEM AND SEND IT IN AND THEY CAN REPLACE IT FOR YOU, OR CONTACT THEM AND HAVE THEM SEND YOU OUT THE PART AND REPLACE YOURSELF, BASED ON INSTRUCTIONS I LISTED ABOVE.
http://store.randmcnally.com/?SCCampaign=cjaff&gclid=CPe2iu2B36oCFVAaQgodIwM58g


MY ADVICE IS : Sense your unit is expensive and new, it is worth having them fix it or fix yourself. I hope hope this helped you, and on the good size you for sure have a good unit. Thanks Mike , your fixya Expert.
mc1bean_162.jpg

emissionwiz

Marvin

  • 85242 Answers
  • Posted on Apr 20, 2012

SOURCE: rand mcnally tnd 710 not turn on

If it is more than a few years old then the battery is a real possibility as the problem.

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0helpful
1answer

I have a rand mcnally 510 and its not picking up gps not traveling speed [email protected]

The answer to this question and many others can be found in the FAQ section on the Rand McNally support page - www.randmcnally.com/support. Additionally, for instructional videos on many of the TND & RVND features please visit the Rand McNally You Tube page at www.youtube.com/randmcnallyonline.

The issue normally occurs when device does not have a clear signal view of the sky.

Your device requires a direct line of sight between the receiver and the satellite. When an object lies within the direct path, accuracy suffers due to reflections and weakening of signals. This can be the cause of lost signal in urban environments, within valleys and on mountain slopes. In all three situations, the objects (buildings and the Earth itself) are substantial enough to completely block the GPS signals. When weak signals are received, they may have been reflected off buildings and the surrounding landscape. Reflections generate multi-path signals arriving with a small time delay at the receiver. This results in inaccurately calculated position.

To troubleshoot a signal issue first suggest reposition the device in the vehicle and allow it a couple minutes to recalibrate its new position. If there is no signal in the new position, step outside the vehicle with the unit.Perform a reset by pressing the reset button.(Found on the side or back of the device depending on your model) When the unit powers up, allow it a couple minutes to recalibrate its position.If the unit receives a single outside the vehicle but not inside, than there is something interfering with the GPS signal. Do you have a large windshield overhang?Do you have a dash camera?A satellite radio?We suggest turning off those devices to see if your unit will receive a signal.

If the unit fails to receive a signal after trying the above recommendations you should call technical support.

Technical Support is available:
Monday - Friday
7am - 6pm (CST)
1-877-446-4863
0helpful
1answer

No gps signal

Hello Johnny,

A quick search in the Rand database shows there is a record of you registering your device, however we don't see any service tickets. Have you called Technical Support with your signal issue?

The answer to your question and many others can be found in the FAQ section on our support page at www.randmcnally.com/support. Additionally, for instructional videos on many of the TND & RVND features please visit the Rand McNally You Tube page at www.youtube.com/randmcnallyonline.

The issue normally occurs when device does not have a clear signal view of the sky.

Your device requires a direct line of sight between the receiver and the satellite. When an object lies within the direct path, accuracy suffers due to reflections and weakening of signals. This can be the cause of lost signal in urban environments, within valleys and on mountain slopes. In all three situations, the objects (buildings and the Earth itself) are substantial enough to completely block the GPS signals. When weak signals are received, they may have been reflected off buildings and the surrounding landscape. Reflections generate multi-path signals arriving with a small time delay at the receiver. This results in inaccurately calculated position.

To troubleshoot a signal issue we first suggest you reposition the device in the vehicle and allow it a couple minutes to recalibrate its new position. If there is no signal in the new position, step outside the vehicle with the unit. Perform a reset by pressing the reset button. (Found on the side or back of the device depending on your model) When the unit powers up, allow it a couple minutes to recalibrate its position. If the unit receives a single outside the vehicle but not inside, than there is something interfering with the GPS signal. Do you have a large windshield overhang? Do you have a dash camera? A satellite radio? We suggest turning off those devices to see if your unit will receive a signal.

Please call us if the unit continues to fail with receiving a signal after trying the above recommendations.

Technical Support is available:
Monday - Friday
7am - 6pm (CST)
1-877-446-4863
[email protected]
0helpful
2answers

Rand mcnally 710 navi.exe has encountered error

go on lione and do the back up anbd reset to factgory setting it should be ok
3helpful
2answers

Tnd powers on but does not go past first screen

Rand McNally has amazingly improved their customer support. Call 800-333-0136. They will try to fix the problem or issue you RMA if your unit is still under warranty.
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