Question about Dell DJ MP3 Player

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Not downloading music (broken port)

My dell jukebox will no longer download music. I've called Dell & they said the only thing I can do is buy a new one. Any ideas?

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Re: Not downloading music (broken port)

If u r sure that you're dell has no memory left then I hope u have a warranty. Yes, Dell is correct u will have to buy a new one. I suggest buying a Sony Walkman, I have one myself and it's great. It costs ninety bux and also plays videos!

Posted on Dec 08, 2007

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My computer does not recognize that my dell dj is plugged in when using yahoo music jukebox. When I try to transfer music from the computer to the dj, it tells me "no device connected".

Originally Posted by gb07 from another site
"The solution, was to uninstall Windows media player. The first uninstall only let it roll back to version 9(the original version on my computer; yours may be different.) Then I went into control panel and removed it from my windows media components. Then, I went to the folder c:programfiles/dell/digitaljukeboxdrivers. There is a program in there called drvunins. I started it, and it removed all drivers for my dell dj. I then made sure the dj was unplugged. Restarted the computer, then I then downloaded the latest dell firmware, v. 2.20.07.

Found here-

FINALLY, after all that, it did in fact connect, and load the firmware successfully."

I can confirm this does work mine is now working perfectly!!

Nov 08, 2010 | Dell DJ MP3 Player

1 Answer

Dell jukebox not working, want to transfer music

Mine has also ceased to charge. For awhile it would charge if I manipulated the charging plug in the socket but now doesn't respond to anything. It does make a nice paper weight now. I suspect mine has a bad connection in the charging circuit somewhere, perhaps just the socket has gone bad. Who knows? --- GB

Aug 22, 2009 | Dell DJ MP3 Player

1 Answer

Have a Dell Jukebox MP3 Player and now have a new computer. I don't remember what software I had on my old computer, I just want to copy my music on my PC. Thanks

You can still download the drivers and firmware from the dell site for the dj, so you can set up your new computer to work with the dj. (I'm hearing VIsta is not compatible. Not surprising... )One part of the software is the Dell DJ Explorer. It simply opens a window and recognizes your dj. (Make sure it is on and connected)
If DJ Explorer says 'not connected' then right click and click refresh. When it recognizes the DJ, it will say the name you named your dj. Open that like a regular folder and it should read your dj and list all the songs on it. Then simply copy and paste songs to another folder you open on your computer screen; probably should use your My Music folder but that's your choice.
Now that music is saved back onto your computer. Hope that works for you.
A word about the Duebox or Dudebox program and company. I hope they ARE out of business as they scammed me. I checked into it awhile back for a better way to move music around on my 4 DJs and computer, and then bought it. It worked just as they said... at first. I used it to program my first DJ, then basically copied my songs and playlists to the other three (I have one in the house and one in each of our cars and our RV) Great! I'm happy! Then a few weeks or months later, tried to use it again to update, and was told that I could ONLY use it on ONE DJ, and the one I had just plugged in was not the one it recognized. I would have to buy a copy of Duebox for EACH DJ. Bottom line is I no longer support or care much for Duebox, and if they went out of business, then there really is such a thing as karma. I hate scammers.

Apr 18, 2009 | Dell DJ MP3 Player

1 Answer

Cannot get my computer to recognize my Dell Jukebox

Assuming that you don't have windows vista, you can load the Dell DJ Explorer program that came with your DJ. It comes up as a regular looking window that should "see" your DJ when you plug it in. If it doesn't, where it says "not connected", right click and then click refresh. Sometimes it works better to plug in the DJ first, then load dj explorer. When it sees it, "not connected" should change to the name of your DJ. Double click that and it should then 'read' your dj, showing all the files on it. Then its just a tedious amount of copy and paste to another folder on your computer (like your My Music folder), and your music is restored to your computer. Take care, as DJ Explorer can also delete files from your DJ if you tell it to.
If you no longer have the DJ drivers and DJ Explorer and Musicmatch loaded on your computer, you can still download that stuff from the Dell site.
If you Do have Vista, try to find a friend with XP. Load the DJ explorer software on their computer, and pull your music off the dj to your friend's computer, then use a USB drive or something to move it to yours. Or better yet, upgrade your computer from VIsta to Xp (yes, I said upgrade - Vista is ****)

Jan 28, 2009 | Dell DJ MP3 Player

1 Answer

Program to download

I think I have something for you. On the back of the player you will notice a Service Tag number. Just check out this site: and enter in the Service Tag number that you find into the form on this page. After doing so you will receive all the downloads necessary for your player to work.


Jan 13, 2009 | Dell DJ MP3 Player

1 Answer

Dell digital jukebox, 20 gb
Try this web site , they have all the old versions of music match jukebox for your player-hope it helps

Jun 19, 2008 | Dell Pocket DJ MP3 Player

1 Answer

First Gen Dell DJ 20 Gig "File Cannot Be Written" Transfer Issue

Yahoo jukebox was bought out by Rhapsody. I had the same problem and their only solution was for me to buy a Rhapsody subscription. I know this is not the solution you want to hear but that seems to be the only way to keep any music that was stored using the yahoo jukebox.

Apr 08, 2008 | Dell DJ MP3 Player

5 Answers

Moving Music Tracks from Dell DJ to Computer

i'm pretty sure you cannot. you can only transfer from dj to dj not to a computer. i had the same thing happen and i don't see any way to do it.

Dec 09, 2007 | Dell DJ MP3 Player

2 Answers

Usb problem

absolutely no idea but mine does the same ok on my sisters non dell computer.......

May 02, 2007 | Tatung Elio Photo JukeBox MP3 Player

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