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Kathleen Reenock Posted on Jul 11, 2018
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My olympus sz 14 camera shows Zoom error on the screen when I turn it on and then turns off immediately. I bought a new battery a d charged the camera but it continues to shut off.

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Hilary M

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  • Expert 169 Answers
  • Posted on Jan 23, 2023
Hilary M
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The "Zoom Error" message that appears on your Olympus SZ-14 camera's screen when you turn it on, followed by the camera turning off immediately, could be caused by a problem with the camera's lens.
Here are a few things you can try to troubleshoot the problem:

  1. Turn off the camera and remove the battery and memory card. Then, wait for a few minutes before re-inserting them and turning the camera back on.
  2. Try gently tapping the camera on a flat surface to try and realign the lens.
  3. Check the lens for any dirt or debris that may be blocking the movement of the lens. Clean the lens with a soft, dry cloth.
  4. Check the lens for any physical damage like dents or cracks.
  5. Try using the camera without the zoom function to see if it still turns off.
  6. Contact Olympus customer support: If you have tried all the above steps and the camera is still not working, it may be best to contact Olympus customer support for further assistance. They will be able to diagnose and fix the issue or tell you if a repair is needed.
It's important to keep in mind that the Olympus SZ-14 is an older model camera, which makes it harder to find replacement parts and professional repair services. If the camera is still under warranty, you may be able to get it repaired or replaced by the manufacturer.

5 Related Answers

Anonymous

  • 1 Answer
  • Posted on Mar 15, 2009

SOURCE: Olympus SP-570UZ-zoom error

Had 570UZ for 2 weeks and "ZOOM ERROR" occured. Seemed hopeless. Changed batteries several times, bought new Alkaline.
No change. Finally decided that it is probably a connector problem.
Turned Camera Off. Held Camera by the lense barrel. Held palm of other hand and thrust the back of the camera ( LCD side) into the
other hand. The idea being to jostle the camera contents without cracking the LCD. Did this a couple of times, turned camera on and it works fine. At least for this evening. At least for now it seems like a classic component connector problem somewhere inside the camera.

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Anonymous

  • 1 Answer
  • Posted on May 02, 2009

SOURCE: Zoom Error

We had this problem for about 2 weeks, we discovered that having the camera auto retracted after the "ZOOM ERROR" message, giving the camera couples of light slaps (slap the camera's LCD side and aim the camera down), this fixed the camera right away

Anonymous

  • 2761 Answers
  • Posted on Sep 14, 2009

SOURCE: Olympus SP-560UZ "Zoom Error" then shuts down

If you have recently dropped the camera you may have damaged the lens tube (housing). This damage will prevent the lens from moving properly and will cause the camera to shut itself off after a few seconds. If the lens is damaged the camera will require professional repair. If the lens is not damaged, the problem may be battery related. Make sure that you have the correct battery type installed, and that the batteries are fresh/fully charged. If the problem persists, you may have corrosion on the battery contacts inside that camera that is preventing full battery power from flowing to the camera. Remove the batteries and wipe the inside camera contacts firmly with a dry cloth (heavy corrosion may require cleaning with a wire brush, steel wool, or sand paper). Remove any residue that may have fallen into the battery compartment during cleaning, then wipe both ends of the batteries and reinstall them in the camera. This cleaning solves the problem about 90% of the time, and I hope it works for you.

Anonymous

  • 11967 Answers
  • Posted on Jan 04, 2010

SOURCE: Zoom Error with my Olympus SP-550uz

Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Anonymous

  • 411 Answers
  • Posted on Mar 06, 2010

SOURCE: Camera shuts off immediately after turning on.

camera systems,lens unit,flash unit,mother boradetc,must be defective,so the camera get shuts off.ao take it to kodak service station

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Had 570UZ for 2 weeks and "ZOOM ERROR" occured. Seemed hopeless. Changed batteries several times, bought new Alkaline.
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Turned Camera Off. Held Camera by the lense barrel. Held palm of other hand and thrust the back of the camera ( LCD side) into the
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Have you tried changing the batteries to new/charged ones?
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Zoom Error

I think a grain of sand was blocking the zoom tubes. This will not work if the camera has been dropped & the zoom apparatus is bent. It is entirely at your own risk & may invalidate any guarantee but they may charge anyway if you have got sand in. I cut a finger of 80gm computer paper 1cm X 5cm. Inserted this first  around outer zoom tube & worked it all around. It goes in quite deep so be gentle. I switched on to open zoom & tipped out batteries before it had time to close & repeated procedure. When I put batteries back in it worked OK. I repeated procedure with lens fully extended. I found a thin bit of plastic packing worked better as it did not kink so easily. It is still working today having failed 100% before.
Chris
Jul 02, 2008 • Cameras
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Lzoom lens goes out and in, immediately, then camera turns off

Pull the battery and plug the charger into the camera. It should turn on and take pics now. If it does, you need a new battery!

Yeah, I know, the battery shows fully charged but it's weak and old so it really doesn't have the current to drive the lens.

Try to clean the battery terminals with an abrasve pencil eraser, (old red eraser #2 pencil from grade school) and wiggle the battery in the camera (gently) to clean the terminals inside the camera.

Let the camera charge the battery completly, (not in the dock!) and see if it turns on.

If it does, you will probably find that it discharges VERY quickly.

Buy a new battery! That extra battery that you have had since you bought the camera is probably also shot! They do have a shelf life!

If the camera does not turn on with just the charger, (no battery) then it's probably a lens error, but you should see an error code if it is.

Good luck!

Ned
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We had this problem for about 2 weeks, we discovered that having the camera auto retracted after the "ZOOM ERROR" message, giving the camera couples of light slaps (slap the camera's LCD side and aim the camera down), this fixed the camera right away
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Camera wont turn on

well u were unlucky, but there is nothing that u can do, the mainboard needs to be replaced.
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