Question about Brother Office Equipment & Supplies
The message "Unable to Clean. " will appear on the display if there is a
mechanical malfunction of the Brother machine OR a foreign object, such as a paperclip or ripped piece of paper is stuck in the
First, check the machine for any foreign objects:
1. Open the scanner cover by pulling up on the lower right corner of the
cover until it locks into place. Look inside the Brother machine and remove any foreign objects.
2. Close the scanner cover by lifting it slightly to release the lock,
gently push the scanner cover support located in the back of the unit
and then close the scanner cover.
3. If the error message continues to appear on the display the machine
will need to be reset. To reset the unit unplug the Brother machine
from the power outlet for several minutes and then plug it back in.
If the message continues to appear on the display and your machine is
within warranty, you can locate a Brother Authorized Service Center
(ASC) in your area by clicking on the link below:
http://www.brother-usa.com/service/default.aspx or contact Brother
Customer Service by calling 1-877-Brother (1-877-276-8437) Monday
through Friday, excluding holidays.
If your machine is out of warranty, you can locate a Brother Authorized
Service Center using the information listed above.
Please Let me know if this works, or if it does not.
Creative Energy Associates Technical Center
Posted on Aug 02, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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