My wireless internet works in safe mode, but not regularly. I have a Dell Studio 17, and called Dell, who confirmed that there is nothing wrong with the computer's hardware, but there is something wrong with the software. There is also nothing wrong with the modem/connection. Can anyone tell me what might be wrong with my software and how can I fix it? THANK YOU!
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Try booting it up in safe mode. At the startup continuosuly press the F8 key repeatedly
Once you get to the Bootup option, select Safe Mode
After booting into safe mode, click on Start, All Programs, Accessories, System Tools, System Restore.
Restore to the date around when your laptop was working ok
Based on the information you have provided, it seems that the issue might be due to the Wireless Network Driver or the settings.
However, please try performing the steps which I have mentioned below:
1) Verify the physical wireless switch is turned on. Refer to the user's manual for instructions2) Reinstall the original wireless adapter driver. Uninstall the driver from device manager.3) You may download the Wireless Network Driver from the manufacturer website.4) If possible test, another computer on the wireless network.5) If another computer is unsuccessful, contact the wireless router manufacturer or ISP to verify they are working properly.6) Boot the computer into safe mode and test the wireless connection in the Internet Explorer browser.7) If the connection works in safe mode, the issue is likely caused by anti-virus or anti-spyware software. Configure the software properly per the manufacturer's instructions.8) Check the WAN IP address of the router as per the manufacturer's instructions.9) If the router is not getting a WAN IP address, the issue is likely caused by a problem with ISP.10) Reset the router and/or modem per the manufacturer's instructions.11) If available, install a firmware update for the router and/or modem. Check the manufacturer's Web site for updates and instructions.12) Check to determine if wireless interference is causing the issue.13) Try adjusting settings on the WLAN router, such as the wireless channel frequency or cloning the MAC address. Please try performing all the above mentioned steps.Performing the above steps should resolve the issue. Hope this helps. Please feel free to contact for further information and assistance.
Follow the procedure below to troubleshoot
wireless connection issues, including dropped connections, failed
connections or low signal strength.
NOTE: Because each
of these steps represents a possible
solution to this issue, try connecting
to the wireless network and view Web sites using the Internet
Explorer after completing each step.
the physical wireless switch is turned on. Refer to the user's manual
Reinstall the original
wireless adapter driver.Uninstall
the driver from device manager and reinstall it from the VAIO
Recovery software. IMPORTANT: If model-specific information is required to use
the VAIO Recovery software, refer to the operating instructions supplied
with the product. Manuals are available online through the Manuals/Specs/Warranty link on this page.
available, download and install a wireless adapter driver update from
the Drivers & Software link on this
If possible, test another computer on the wireless
network. NOTE: If
another computer is unsuccessful, contact the wireless router
manufacturer or ISP to verify they are working properly.
the computer into safe mode and test the wireless connection in the
Internet Explorer browser. NOTE: If the connection works in safe mode, the issue is
likely caused by anti-virus or anti-spyware software. Configure the
software properly per the manufacturer's instructions. WARNING: If anti-virus
or anti-spyware software has been removed or disabled to troubleshoot
the issue, Sony recommends enabling or reinstalling it to prevent
exposure to malicious software. Once the software is enabled or
reinstalled, configure it properly per the manufacturer's instructions
to allow the Internet or network connection to work correctly.
the WAN IP address of the router as per the manufacturer's
instructions. NOTE: If
the router is not getting a WAN IP address, the issue is likely caused
by a problem with ISP. WARNING: There is a risk of data loss. If a router has been
specifically configured (PPPoe, DSL, MAC address filtering, security,
etc.), the settings will be removed by resetting the router and it will
have to be reconfigured.
Reset the router and/or
modem per the manufacturer's instructions.
install a firmware update for the router and/or modem. Check the
manfacturer's Web site for updates and instructions.
You can get the complete information in the esupport.sony.com article ID: C1000994 search for the article ID in the esupport search filed located on the top right side.
Make sure you are using the application that came with your computer to work with the wireless card. The windows embedded application is a generic program. The application that comes with your computer/wireless card will work better or is made to work with that adapter. You can turn off the windows wireless zero configuration by going to:
Start -> Run -> Type "services.msc" hit enter
Scroll down to the bottom and right click on Wireless Zero Configuration and click Stop.
Use the Intel PROset Wireless application which are used in most Dells.
If you are stilling having problems, try uninstalling the PROset Wireless Application, Updating the Wireless Drivers and Reinstalling the PROset Wireless App. This link will help you
Click on Start and type CMD. Open CMD and type ipconfig. Check out the IP address V4 for the Local area ethernet adapter or wireless area adpater depending on wireless or wired connection. Any ip address other than of the class 169.254.x.x shoud be considered good. If you have an IP address is any other number other than the above you have a good IP address. to test the internet connectivity type PING www.google.com. If the results are Packets sent 4 Recieved 4 Lost 0 then the issue could be due to Internet Explorer bing corrupt or a firewall blocking the internet access. Power off the computer. Power on the system and as soon as you see the Dell logo please tap the F8 button 3 - 4 times. You'll get to teh Advanced Windows boot option screen. Select safe mode with networking and see if the internet works in the safe mode. If yes then it could be the firewall. Uninstall you antivirus and check.