My dad has a chair that hasn't been used for over a year. Brand new. Now, when we plug in the charger, the green light stays on the charger and the lights on the arm rest for the battery continually scroll from red, yellow to green. However the chair will not move. When you unplug the charger, the chair is dead. Can't turn it on. Also the chair will not move, even in free wheel position. Is there some kind of lock on the chair? Dad never used it so we don't know much about it.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
take the freewheel levers and move them up and down a few times then leave them both in the up position. Turn on the chair and see if it works correctly The noise you hear are the motors or motor running because one or both levers are in freewheel.The clicking you hear is the electric brakes engaging when you move the joystick Hope this helps
Angel the charger light should only turn green when the chair is fully charged. If you know the chair isn't fully charged then there is a problem with the charging system. if the circuit board in the joystick got wet then that is a serious problem. If you have a voltmeter you can check the battery voltage thru the charging port located under the front of your joystick Set the meter to 200 volts dc and plug the leads into the 2 outter holes of the charger port. Fully charged you should read 27-30 volts if you aren't getting any reading then the batteries are completly dead or there is a problem with the charging circuit (the reason you are getting a green light on the charger) The joystick will have to be replaced sorry If Medicare paid for your chair then they will pay 80% of the repair costs to get your chair working again If they did contact Roadrunner Mobility @ 1-800-467-2668 to get it fixed thru Medicare Hope this helps
Sweet you do not need to leave the charger plugged in for several days. Sounds like there is a charger problem When you first plug the charger in with batteries depleted you should be getting a red and yellow light with the yellow turning green when fully charged. now the charger (built in) could have become unplugged from the power module located in the rear of the chair behind the black cover. To get to it you have to remove the seat, shroud and batteries then using a phillips screwdriver and adjustable wrench remove the black cover. The charger cord will be the last one on the left with a small 4 pin white plastic plug make sure it is well seated in the power module. If it isn't loose then you have a problem with the charger or the circuit. Now if you know of a friend that has an off board charger for a chair or scooter that you can borrow you can charge the batteries using the charger port located under the front of the joystick Plug the charger into the port then into the wall socket and let er rip Charge until the light turns green overnite is a good habit to get into If the onboard charger is bad I would suggest you by an offboard charger (cheaper) Now if Medicare paid for your Dads Chair then they will pay for any repairs even batteries and you can contact the provider that your dad got the chair from to see if they will repair it Hope this helps
seeelsie Check the charger's fuse located on the front of the case. If you don't see one then you might have to take it apart to see if there is a fuse inside the charger. Check it to make sure it hasn't blown. If you are getting no lights when you plug it into the wall outlet (at least the red light should be lit) if not and you can't find a fuse then you will have to replace the charger. Maybe you know someone with a chair that has an external charger you could borrow for a few hours to charge your chair until you can get one. any external or offboard charger will work so look around for the best deal. Hope this helps
If you plug the charger into the wall, turn on the power switch and the light comes on, the charger should be working properly. Here is a way to test it-
Attach the charger that came with the power chair to the power chair controller firmly and turn the power chair on, while the charger is running. What should happen:the lights on the controller will scroll back and forth. If this does NOT happen and you can confirm the charger is turned on, the charger handle is fully seated inside the controller receptacle and the wall outlet has power, then the charger may have a problem and needs to be replaced.
If the charger is OK, then there may be a problem with the batteries. Here are some sypmtoms:
1-You connect the charger but the light on the charger never goes red, it just stays green.
2-You connect the charger but the light goes from red to green VERY fast.
3-The charger light goes from red to green but when you disconnect the charger and press the power button on the controller, you only have one flashing red light, or the batteries drain within just a few minutes of use.
4-The power chair has been stored or sitting idle for several months.
5- The power chair has been connected to the charger 24-7 for several months.
Any of the above examples indicates that the batteries are oxidized or damaged and will most likely need to be replaced. The MPV5 takes two, U1 12 volt 33 amp batteries which can be purchased at any battery warehouse store like Interstate Batteries or Batteries Plus.
sounds like a charger inhibit problem. Whenever you charge your chair the charger inhibit shuts down the chair so it can't be moved while charging. If you are getting this then that function is not working. Lets try this if you know of someone who has a chair or scooter with an off-board charger see if you can borrow it. Plug the off-board charger into the charger port located under the front of the joystick (don't have the on-board charger plugged in) and then turn the charger on. turn the chair's power on and you hopefully will see the lights blinking again indicating a charger plugged in (charger inhibit) the lights on the charger should be red and yellow (yellow turning green when fully charged) If you still get the problem with the off-board charger then your problem is in the controller or power module and this requires a new one. If Medicare paid for your chair you can call Repair Xpress @ 1-877-81-3733 or Roadrunner Mobility @ 1-800-467-2668 to have them fix it for you and bill Medicare for most of the repair costs. Hope this helps you
Firstly, it is bad news to use an extension cord with the charger as it can get very hot. It will sometimes take 8-12 hours to get a full charge on the batteries. If the light does not go to green on the charger, the batteries may be damaged and not able to take a charge. This is especially true if the Power chair was stored after your father in law died; the gel in the batteries may have gone solid. The lights on the controller will go left to right then back if the charger is connected properly.
The brake release knobs both need to be in the UP/DRIVE position for the motors to engage.
If the charger is automatically giving you a green light when you plug in the charger, the batteries are most likely damaged and will no longer take a charge. This can happen when the power chair is stored and the batteries are not charged for a while. The green light on the charger indicates the battery is full, but instead of being full of power, its full of crud. Try to replace the batteries and see if that will solve the problem.