Question about Creative Labs ZEN V Plus MP3 Player

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Screen went blank

My Zen is still working but the screen went blank

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  • Anonymous Nov 25, 2007

    you can still here music on my zen but you cant see anything like the screen is all black.

  • chumpy Dec 06, 2007

    You can still here the music the screen is blank.

  • Arches Dec 10, 2007

    The screen on my Creative Zen V Plus keeps getting darker by the day. At this rate it will be completely black in a few days. What can I do?

  • Diva_D Mar 30, 2008

    SAME problem!! :-(

  • H20s Apr 22, 2008

    I can hear the music but I can't see the screen. I have tried to reset it, I have tried to charge it, but still nothing works. HELP!!!

  • Anonymous May 01, 2008

    My Zen turns on, and it charges and plays the music but every day the screen just keeps getting darker. I tried restarting it a couple of times and I charged it too. Anyone have any suggestions?

  • elegia May 11, 2008

    Mine also just faded and now is all black - still turns on etc and plays but can't see anything so i'm just pushing the button until something happens. I used the creative troubleshooting and updated my firmware but no change

  • chrissyk May 12, 2008

    screen has gone black

  • Anonymous Jul 06, 2008

    same problem

  • twyztidchick Jul 30, 2008

    yea i dimmed my screen on my zen and when i turned it back up it wouldnt go and now its completely black. but i can still put music on there and listen to it.

  • Sky_gurl Aug 16, 2008

    At first it started by dimming down but after i while it went totaly blank....if randomly push buttons i can some times get it to play a song but still......i dont see a thing.

  • karrieb71 Aug 27, 2008

    My screen suddenly went blank, but I still have music. Have tried to reset. No luck.

  • nicolabos Sep 07, 2008

    Yes, I have the same prblem, can hear the music but no screen!

  • Anonymous Sep 13, 2008

    yep ive got the same problem too!!!!!!!!!!!!!!

  • alimo1995 Sep 13, 2008

    yes my zen still plays music perfectly...but the screen is blank, and i cannot choose what i want to listen to, or watch videos please help

  • debbiebrande Sep 17, 2008

    I have the same problem. I need a "guide
    for opening the Creative Zen V Plus and replacing the LCD screen. Do you know where I can find instructions to do that?


  • Dawn Stafford
    Dawn Stafford Sep 26, 2008

    Screen is black but can still play the music - help.

  • meelers Nov 08, 2008

    I've been having this problem too. It took about two weeks, but the screen got darker and darker every day nad finally it went all black. Resetting does not work and neither does charging. help please!

  • Anonymous Nov 10, 2008

    my screen is black I tried opening it up and giving it some air but no help think u havve to replace the screen

  • swelch109 Nov 17, 2008

    My screen got progressively darker until now i cant see anything. the music still works though

  • anniedaynow Nov 27, 2008

    I've the same problem. The music still plays which is good especially as i mananged to somehow navigate so that my whole library was on shuffle. However, it looks like someone has been messing about pressing random buttons and now i don't know where i am with it. Does anyone have a menu plan or something that will help me navigate in the dark as i'm not going to replace the screen. I've had this Mp3 for quite a while now and as long as i get it back on shuffle i'll be a happy camper.

  • Anonymous Nov 27, 2008

    my screen went black so i opend it up and fooled around with the insides and it still dosent work i want a new player or a refund

  • Anonymous Nov 30, 2008

    i have the problem to i can here the music but the screen is black



  • Anonymous Dec 22, 2008

    my screen is blank and the music doesn't play
    sounds like a bug with all the people that keep getting the same problem

  • mrpdj Dec 22, 2008

    same problem. My screen is going progressively darker - almost blank now.

  • bpbr Feb 11, 2009

    Screen is almost totally black and what little I can see is like layers of text on text, so it is indecipherable - I can still play music and enjoy it but I'm working solely by my memory of the order of the menu and my playlists and I have to waste a lot of time experimenting trying to get it to play what I want. I'm prepared to switch to iPod products now.

  • Anonymous Feb 15, 2009

    music is playing but the screen is black

  • lkopos Mar 13, 2009

    screen is completely black, it connect to computer and downloads.

  • hackerofwood Mar 21, 2009

    The screen on my Zen V Plus is black but the device works otherwise. I can play music and manage content via the computer.

  • Arches May 11, 2010

    Yes, I have an AC adapter. Why?

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  • Master
  • 4,402 Answers

Http://193.95.171.83/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=95,E=0000000000295084784,K=7168,Sxi=17,Case=obj(20243),Kb=ww_english_add,VARSET=ws:http://us.creative.com/

Posted on Dec 06, 2007

  • Cary Farah
    Cary Farah Dec 07, 2007

    do you have a ac adaptor for the unit?

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