Question about Tomtom GO GPS Receiver

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My Tom Tom loses satillite reception quite often

Most of the time over the last 2 months my Tom Tom only gets 3 bars worth of reception, and sometimes none
This causes it to lose it's way and freeze.
It normally performs flawlessly.
Has anyone else had this problem?
Can anyone help me fix it/

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  • 84 Answers

Try updating with the latest GPSfix updates via the tomtom home software

Posted on Aug 15, 2009

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Hi there I do have a question about my Gps, when I am going somethere I put adress in , but navigation says to me A GPS- signal is not available now.Navigation will start automaticalli when signal is...


im not sure if you were allready moving when this happened, but that is very common if you just turned the unit on, because it takes time for the satellites to locate and lock on to you when you first start the gps if it was totally turned off (sleep mode is another story)

if you lost the satellites while in the middle of your trip, that could of been caused by a few different reasons ,in between tall buildings,your gps might need updated, some windsheilds block gps reception to the point they can lock on to the satillites.

if the problem is persistent and your sure the unit was locked on to the satillites and you were in a relatively open area, i would try an update if it continues.

if you need help locating a update, just let me know. i would recommend updating it if its never been updated. bill

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Tom Tom loses GPS reception as I am driving around


Have you hooked your GPS to an internet connected computer lately?

The TomTom home software that comes with the GPS will update so that it knows were the satalites are for the next week. It will also update the software to the latest verson.

You could also try inserting the end of a paperclip in the reset hole on the bottom of the GPS unit.

If all this fails contact TomTom. I have found them very helpfull.

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It "might" be that your tomtom has lost its position due to you moving countries. the TomTom stores its last position so each time you switch it off then on again it can find the satellites it had before quickly. Because you have moved a long way ( on the aeroplane ) the TomTom now thinks you are still in America so it's looking for the satelittes over America rather than over the UK.
I would try this :
  • Press the reset switch through the hole at base of tomtom ( 1 quick press is all you need , dont press too hard , you should feel the switch click as its a tactile switch )
  • The TomTom has now had a hard reset
  • Go outside in a location where you have a clear view to the south . ( preferably a clear view from east through south and to the west )
  • Switch the tomtom ON
  • Make sure the tomtom has a clear view of the sky and the top of the tomtom ( its antenna is in the top ) is unobstructed.
  • Tap the screen just above right bottom ( where you see the signal bars )
  • The next screen shows the battery state and some bars on right side
  • Tap the bars
  • You should now have a bigger screen with bigger bars
  • The bars are each channel your tomtom can receive satelittes on
  • Wait about 3 to 4 minutes and see if any of the bars are GREY
  • Grey bars shows you are receiving satelittes ( but signal is week )
  • Blue bars show good strong signals are being received
  • It may take a few minutes to lock on ( fingers crossed )
  • If it does have a lock ( at least 3 blue bars ) your tomtom will remember and store these satelittes so next time you switch on it will go straight to them quickly and lock on .
  • Your problem will be sorted.
if you dont get any bars at all then it's likely your tomtom has become faulty in the receiver or antenna section and will need proffesional repair . Rare but It is also possibly a files / data fault on your SD card . In this case if you made a backup of the card , you will need to revert to that and reinstall the files to the SD card.

GOOD LUCK

Nov 11, 2008 | Tomtom ONE GPS Receiver

2 Answers

No gps device


Hi,

Sometimes it can take a TomTom many minutes to obtain satellites. To give it a chance and to test it make sure you have a clear 180 degree view to the south ( that's if you are in the northern hemisphere ) . Its to the north if you are in the southern hemisphere.
So, put the TomTom with it's back facing the equator ( all the GPS satellites are above the equator in an arc ) it's almost straight up in fact but towards the equator.
If you switch on , let it boot up , then tap the screen near the bottom right where you see a bar graph . ( see photo's and finger indicates where to tap position )
The screen will change to another screen and again you should have the bar graph on right hand side with a battery symbol either below or above. once again tap the bar graph and a larger STATUS screen should appear. You should be able to see the TomTom scanning for satellites . Any it receives will be GREY but grey ones are not yet locked on. If any of the bars on the TomTom get a fix or lock on they will turn BLUE . Only when the TomTom has 3 or more BLUE satellites can it present a fix on your location. If none of the bars on the graph ever turn BLUE then you have a faulty TomTom or possibly corrupted data on the SD card. If you get ANY of the bars turn BLUE then it's likely your TomTom is working OK but is just having difficulty locking onto any satellites. You might have to wait a while or move location.
Once the TomTom gets a fix , even if you turn it off then on again it will remember what satellites it was locked onto before so it should not need to scan again and should find the satellites real quick or at least quicker. See photographs below for the 3 stages to go through to check status.
( NOTE : The photograph shows a TomTom ONE v2 but almost all models of TomTom show similar screens ) See last photo where one of the bars is GREY , this shows it's receiving that satellite but it's not strong enough to get a fix from it. The last bar shows the TomTom knows there is a satellite there but currently has no signal from it. The BLUE bars show good reception and fixes on those satellites.
I do hope this helps solve your problem but if not then please revisit this forum and post any questions again and i'll see if I can help.

Please remember to rate my comments and recommendations if you have found them useful at all by clicking on the coloured diamonds on this page.

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