Question about Lexmark MFP-X3470 All-In-One InkJet Printer

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Cartridge incorrect I have a Lexmark X3470 and I have bought correct cartridge but it says "Cartridge incorrect". I installed the firmware upgrade but it didn't solve the problem

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  • krister_olss Aug 02, 2009

    Thanks for the help but it didn't help. I have bought a correct cartridge and installed it correct and have rebooted.

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Hi, well first of see whether the cartridge is correct or not and second thing is to see if you have installed the correct way. And try to reboothe printer and ses if problem is fixed or not.
Thanks!

Posted on Aug 02, 2009

  • Rakesh Kumar Aug 02, 2009

    When replacing a standard Colour cartrige 33, dont make the mistake of thinking that a photo colour cartridge 31 will do the trick, oh no, the photo clour sits in the black 32 spot next to the colour cartridge. otherwise you can get a right cartridge incorrect message.Then spend an hour onto Lexmark Tech support that havent a clue. Hope this helps.


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I have a Lexmark X3470 which uses the Lexmark 1 cartridge . I bought a replacement but the printer displays incorrect cartridge.


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Left ink cartridge incorrect


There are a small number of #23/#24 cartridges that are not properly recognized by the printer. Lexmark has a firmware upgrade to correct this issue. The upgrade for the X3430 is available from Lexmark at:

To install the firmware upgrade,
  1. Make sure the printer is ON and connected with a USB cable.
  2. Download and run the appropriate firmware upgrade for your computer.
  3. Be sure not to disconnect or power off the printer until the upgrade is complete

When the update finishes the printer will restart and will accept the cartridges. Please contact Lexmark support if this does not fix the problem.

This works for the X3550 and X4550 models. A similar patch is available for the X3430 and Z1420 models. See http://bit.ly/LoXxv

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There are a small number of #23/#24 cartridges that are not properly recognized by the printer. Lexmark has a firmware upgrade to correct this issue. The upgrade for the X3430 is available from Lexmark at:

To install the firmware upgrade,
  1. Make sure the printer is ON and connected with a USB cable.
  2. Download and run the appropriate firmware upgrade for your computer.
  3. Be sure not to disconnect or power off the printer until the upgrade is complete

When the update finishes the printer will restart and will accept the cartridges. Please contact Lexmark support if this does not fix the problem.

This works for the X3550 and X4550 models. A similar patch is available for the X3430 and Z1420 models. See http://bit.ly/LoXxv

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1 Answer

Printer says cartridge incorrect, but is the right one...what do I need to do?


There are a small number of #23/#24 cartridges that are not properly recognized by the printer. Lexmark has a firmware upgrade to correct this issue.
The upgrade for the X3430 is available from Lexmark at: PC: http://www.downloaddelivery.com/downloads/misc/Firmware_F061909_3430Series.exe Mac: http://www.downloaddelivery.com/downloads/misc/Mac_MCC_J062309_01.Zip

To install the firmware upgrade, 1. Make sure the printer is ON and connected with a USB cable. 2. Download and run the appropriate firmware upgrade for your computer. 3. Be sure not to disconnect or power off the printer until the upgrade is complete
When the update finishes the printer will restart and will accept the cartridges. Please contact Lexmark support if this does not fix the problem.

May 10, 2009 | Lexmark MFP-X3470 All-In-One InkJet...

1 Answer

Changed cartridge and printer says cartridge incorrect


There are a small number of #23/#24 cartridges that are not properly recognized by the printer. Lexmark has a firmware upgrade to correct this issue.
The upgrade for the X3470 is available from Lexmark at: http://www.downloaddelivery.com/downloads/misc/Firmware_F061909_3430Series.exe

To install the firmware upgrade,
  1. Make sure the printer is ON and connected with a USB cable.
  2. Download and run the appropriate firmware upgrade for your computer.
  3. Be sure not to disconnect or power off the printer until the upgrade is complete

When the update finishes the printer will restart and will accept the cartridges. Please contact Lexmark support if this does not fix the problem.
This works for 3400 Series printers. A similar patch is available for the X3550, X4550, and Z1420 models. See http://bit.ly/LoXxv

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1 Answer

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More than once I've gotten cartridges that we're bad (and some even empty) right from the manufacturer's box. Return it for exchange as defective (you won't get money back for opened ink, but they should exchange it). I'm assuming that you've already re-installed this cartridge a couple of times and that there we're no previous problems. Good luck!

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1 Answer

Lexmark x5495 Just bought one, the problem is after putting the cartridge in the correct sequence it comes up with left cartridge incorrect


I too have just bought this printer and have the very same problem, it is driving me to distraction, any help before i land it back to the shop would be appreciated.

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4 Answers

"cartridge incorrect" message


Never throw out any receipts!!! A lesson my dear mum taught me a long time ago. You need to pay attention to what the printer is telling you. Incorrect cartridge error message could mean a clogged printhead, most people think they have cleaned properly but did you do it with proper cleaning solution. Was it a refilled cartridge or new one? Are you certain you did not accidentally touch the gold areas (printer points) as this can put oils and dirt or residue on the cartidge. Gently wipe both heads on cartridge very softly with a non perfumed baby wipe! Yes a baby wipe (people laugh at me until they see their printer go again!!!) Now try printing again. You can get rid of error message only when you fix the problem. If nothing helps, try uninstalling the printer and reinstalling with original operating disc. And yes, the printer cartridges can be faulty. Never dispose of your old receipts until you are virtually replacing the next cartridge. I keep all receipts for all costly items in a clear slip folder, or staple to original barcodes of box they came in. Did you try disconnecting usb cables to printer and reconnecting to reset it.

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