1) nether of the ports detecting usb. message gets displayed as "usb not recognised even though there is no pen drive placed.
2) audio drivers have been installed but no sound
Check usb is enabled in the bios.
Check the connection, make sure it is in tight enough...NOT too tight, but in there. Turn off/restart the computer, it should find it....audio drivers can be such a pain.
Go the the makers website and check for what drivers you need, download them from their website.
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