Question about Dell 924 All-in-One InkJet Printer
When I send something for printing or copying, the printer (which is less than 2 years old and has never caused any problems) makes a horrible 'clunk' noise and the paper jams as it goes in. Printhead carrier jam error message appears. Instruction manual lists this problem and says 'clear the carrier jam' but doesn't explain how to do this. Just removing the paper doesn't fix the problem. Help.
I just found that one of the little feeder rollers (??) on the roller bar has jumped out and is sitting (still attached by its spring) on top of the roller bar. I reckon that's curtains for the printer. Am I right or is it repairable?
Posted on Jan 25, 2008
I used the menu on the printer to select change print cartridge and pretended to change the cartridge. Then I aligned the cartridge and that seemed to work for me. I wish Dell would have elaborated on how to clear a "carrier jam." I'm glad others have had this problem and were able to fix it too!
Posted on May 30, 2008
I have a carrier jam on my dell photo all in one printer 966. need help
Posted on Jul 28, 2011
My printer had the same symptoms as above, but I found a tape that the ink carrier runs on had become detached at one end. whilst trying to fix this the other end came detached. it took me over 4 hours to put the tape back again, but my printer now works.
Posted on Apr 14, 2008
I opened my printer while it was on and turned it off. As the carrier moved over and came into view, I found the problem. it had popped open, so I simply had to close it. Then, my printer worked again.
Posted on Jan 19, 2008
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