Toshiba 3550 Document Feeder

Nov 30, 2007

- I have adjusted the area where the paper leaves the photocopier and enters into the document sorter. Single page photocopies now work. This is progress from my post on 11/25/2007

The next issue needing addressing is:

When I select the staple mode OR booklet copy mode immediately the screen is saying "Remove paper from sorter bin". How do I diagnose this? Visually I don't see any paper in the document sorter.

Thanks for your help,

Ron

Nov 30, 2007

- From the comments made on 11/30/2007:

What you have said makes sense. I think I found the sensor at the top you are referring to. It is very dusty in that area of the copier. I haven't found a sensor at the bottom:

I am struggling to clearly see if there is something in each individual bin.

There isn't an 8 1/2" x 11" page in any of the bins. The model I have comes with 20 bins. It wouldn't surprise me if dust build up is blocking a sensor some where in the remaining 19 bins. Each bin is about 1/2" tall right now.

I see how rods the document sorter uses to guide the copier to put the documents into each bin. Is there a way I may have the copier move these up? Should I disassemble the document sorter, give it a good cleaning and perhaps at the same time knock loose the the reason why the copier is asking me to remove paper from these bins? I am confident to do this IF I do it all in one session --- ie after supper focus solely on the copier until I have screwed everything back together.

I have thought some about purchasing a can of compressed air to see if I could blow anything loose.

What I am saying is that right now I am not going to be able to properly inspect each bin without pulling things apart. How would you suggest I proceed? I can tell you know what you are doing by the comments you have made to me. I saw your profile and you are obviously comfortable with Toshiba copiers.

Thanks for your help,

Ron

Dec 17, 2007

- I will look at this during the coming week. I just got back to work after major hip surgery and haven't been able to bend to try this solution in getting my copier working. I really have appreciated your help.

Dec 19, 2007

- OK. I worked on my photocopier today.

I removed the panel that is at the bottom half of the same side where paper enters the photocopier. (IE opposite of the bins where you retrieve your documents.) I need some specific details. It wasn't immediately obvious to me which buttons caused the sorting bin to rise and lower. Could you look this up in a manual and then tell me where they are located?

I haven't found a torn piece of paper, stick it note, etc in any of the bins. I was working in the day light.

I drove over to a local Toshiba dealer. He told me the model I own is old and he suspects one of the sensors is gone. It seems possible in how I am not finding a piece of paper, but I haven't been able to manually move the sorting bins up and down yet. The photocopier was originally owned by a facility that leases copiers. The "total copies" counter is at 658836.

How should I proceed?

If there are any diagrams you would like to send me my e-mail address is ron.piggott@actsministries.org

Thanks,

Ron

Jan 06, 2008

- I haven't found the button image you showed me. I am going to take a digital camera photo of the circuit board soon and post it so you may show me where the buttons are to cause the sorting station to rise and lower.

I have another question for you. When the copies come out greyish in the background is this an indication that the drum is going?

What I am thinking is that this copier was going to need work so the store which owned it donated it to a second hand store. I want to make sure that if I am putting money into this machine I will get some use out of it.

The copier is in my shed. (Shed is 12' x 26', I am in the midst of finishing off the inside of it.) It is 39 degrees in there. Is this the cause of grey parts? Or a worn out drum? Or is there another reason?

Ron