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Toshiba 3550 Document Feeder

I purchased a Toshiba 3550 at a second hand store. I brought it home and hooked it up. It isn't working; I am needing some help to fix it.

The photocopies are jamming when they exit the copier into the sorting bin. If I have the staple mode selected --- or any other mode that uses the sorting bins (basically if I am photocoping a booklet) the error message "Remove paper from sorter bin" shows on the screen. I slid the document sorter to the side and opened up the door where you may remove a copy when it jams. There is no paper in there.

I am wondering what I should do to get the photocopier working. I am trying to start a home business. The copier cost me $5 --- but it isn't working. I am mechanically inclined and I wanted to try to fix this myself if I knew what was causing the problem.

I searched the Internet and found where I may purchase the service guide manual for my copier. I am looking for some input at what the starting point for me should be. I appreciate your help and guidance with this.

The copier specs are shown at:


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Re: Toshiba 3550 Document Feeder

1- you've already established that the jamming is coming from the sorter, since you said they jam as they exit the copier into the sorter bin.
2- check to see if the sorter is aligned, is one side higher than the other? is it crooked? are the wheels of the sorter turning as the paper exits the copier, is it plugged into the copier? does it show "connect sorter" when detached from copier?
if not the sorter board may be bad.It may need to be aligned ( not easy if not used to doing.)

Posted on Nov 26, 2007

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