Question about Motorola Mobility Q9m Smartphone

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My motoq 9h is not booting up and the phone is stuck on windows mobile screen

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Take out the battery for 2 minutes, then put it back in.

You are going to need to do a Master Reset which resets the phone to factory settings. This will erase all data entered into the phone, your contacts, calendar, etc., but will leave the SD card intact.

Hold down the center button of the navigational pad, and power button at the same time which will trigger the master reset. Follow the directions on the screen.

Once you've performed the master reset, goto the Motorola site to do a full update to your phone. This, in my experience, will eliminate the freezing problems associated with the Motorola Q9M, Q9c, Q9h, etc.

Good Luck!

Posted on Aug 29, 2009

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1 Answer

My motorola q is stuck in flash mode


I can help you with your Motorola Moto Q's system software problem.

What has happened is that the firmware of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence.

This is a very common situation with many phones: in fact, much of what I do here at Fixya is explain how people can fix their MP3 players, GPS and phones by reflashing the firmware.

The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech handy.)

If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times.

My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone.

I hope that helps.
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Motorola MotoQ Manual Download
Motorola MotoQ Update Manual Download
Motorola MotoQ Verizon Firmware Update Download

Jun 22, 2010 | Motorola Mobility Moto Q

1 Answer

Phone is stuck in motorola FLASH MODE then below that it says bootloader.It does that every time i caught the phone on


I can help you with your Motorola Moto Q flash boot screen.

What has happened is that the firmware of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence.

This is a very common situation with many phones; also with MP3 players, GPS devices and cameras.

The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech handy.)

If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times.

My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone.

I hope that helps.
_________________________________________________
Motorola MotoQ Manual Download
Motorola MotoQ Update Manual Download
Motorola MotoQ Verizon Firmware Update Download

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1 Answer

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I can help you with your Motorola Moto Q flash mode screen problem.

What has happened is that the firmware / system software of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence.

This is a very common situation with many phones: in fact, much of what I do here at Fixya is explain how people can fix their MP3 players, GPS and phones by reflashing the firmware.

The good news is that if you take your phone into your carrier's store, they can reflash the firmware for you right there (if they have a competent tech handy.)

If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times.

My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone.

I hope that helps.
_________________________________________________
Motorola MotoQ Manual Download
Motorola MotoQ Update Manual Download
Motorola MotoQ Verizon Firmware Update Download

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1 Answer

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I can help you with your Motorola Moto Q flash boot screen.

What has happened is that the firmware of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence.

This is a very common situation with many phones: in fact, much of what I do here at Fixya is explain how people can fix their MP3 players, GPS and phones by reflashing the firmware.

The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech handy.)

If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times.

My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone.

I hope that helps.
_________________________________________________
Motorola MotoQ Manual Download
Motorola MotoQ Update Manual Download
Motorola MotoQ Verizon Firmware Update Download

Jun 13, 2010 | Motorola Mobility Moto Q

1 Answer

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I can help you with your Motorola Moto Q flash boot screen.

What has happened is that the firmware of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence.

This is a very common situation with many phones; also with MP3 players, GPS devices and cameras.

The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech handy.)

If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times.

My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone.

I hope that helps.
_________________________________________________
Motorola MotoQ Manual Download
Motorola MotoQ Update Manual Download
Motorola MotoQ Verizon Firmware Update Download

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1 Answer

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I can help you with your MotoQ.

Your system software / firmware has become corrupted. You need to download and install replacement firmware for your phone. You need to choose the correct firmware for your exact model and service provider / carrier for it to work.

I wrote fixya tip on how to do this a few months ago, the links are below. But don't use the verizon firmware unless verizon is your carrier - get your carriers firmware from Motorola's MotoQ website.

Or, just take it into your service providers store and get them to do it.

I hope that helps.
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Motorola MotoQ Manual Download
Motorola MotoQ Update Manual Download
Motorola MotoQ Verizon Firmware Update Download

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1 Answer

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Your system software / firmware has become corrupted. You need to download and install replacement firmware for your phone. You need to choose the correct firmware for your exact model and service provider / carrier for it to work.

I wrote fixya tip on how to do this a few months ago, the links are below. But don't use the verizon firmware unless verizon is your carrier - get your carriers firmware from Motorola's MotoQ website.

Or, just take it into your service providers store and get them to do it.

I hope that helps.
________________________________
Motorola MotoQ Manual Download
Motorola MotoQ Update Manual Download
Motorola MotoQ Verizon Firmware Update Download

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2 Answers

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Your system software / firmware has become corrupted. You need to download and install replacement firmware for your phone. You need to choose the correct firmware for your exact model and service provider / carrier for it to work.

I wrote fixya tip on how to do this a few months ago, the links are below. But don't use the verizon firmware unless verizon is your carrier - get your carriers firmware from Motorola's MotoQ website.

Or, just take it into your service providers store and get them to do it.

I hope that helps.
________________________________
Motorola MotoQ Manual Download
Motorola MotoQ Update Manual Download
Motorola MotoQ Verizon Firmware Update Download

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1 Answer

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You might want to try deleting the sync relation ship between your phone and PC and creating a new one.

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1 Answer

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Try plugging the USB cable into a different port. Sometimes this resolves the problem. Another possibility is to make sure you have the latest version of Active Synch from Microsoft's Mobile Windows site.

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