Question about Pinnacle Steinberg Clean Plus 4.0 Full Version for PC

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Pinnacle clean plus 4.0 does not detect all cd-rw drives? How do I correct this problem

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  • Ray G Aug 04, 2009

    The drives are seen in "My Computer", and one is recognized as a DVD-RW and the other is a CD-RW. I have restarted, and another burning program recognizes every CD-RW unit and DVD-RW Unit, including the USB CD-RW unit that I have. The Pinnacle program only recognizes my old CD-RW unit. According to the Pinnacle install disk, the Pinnacle program should recognize all burning units, including the newer DVD-RW unit. I have been trying to look for avaialable drivers, but neither Pinnacle nor Steinberg offer assistance on thier websites. Again, any assistance would be greatly appreciated. I know that Pinnalce Clean is an old program, but it does work real good.

  • Ray G Aug 12, 2009

    The Pinnacle/Steinberg Clean Plus 4.0 was released in 2003, with an update patch (4.01) that I beleive was released in early 2004. The DVD-RW unit was purchased in 2006 or 2007. I also have a USB CD-RW unit (a TDK unit)and I installed the drivers for this unit, but Clean Plus does not recognize that unit either.

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Okay, before I can assist you I would like you to check, and do a few things for me. First, can you see your drives in My Computer? Are you positive that your drive burns CD+R/CD-R/CD-RA/CD+RA? Next, if you can see those drives, restart your computer and see if they are there, if they are not tell me and I will see what I can do to fix your problem.

Thanks,
Ryan Frame
Creative Energy Associates Technical Center

Posted on Aug 03, 2009

  • 1 more comment 
  • Ryan Frame
    Ryan Frame Aug 06, 2009

    There is only one question I am having, you have multiple drives for only cd-r/cd-rw and dvd-r/dvd-rw? Most drives support all of them.Next, when you said that the software supports all drives, the only thing that was not specified was when was the software produced, as I am not farmiliar with it. It could just be that your current drivers are not supported by the software, which is why they are not showing.

    Ryan Frame
    Creative Energy Associates Technical Center


  • Ryan Frame
    Ryan Frame Aug 16, 2009

    Okay, first off I am sorry for not getting back to you sooner, I was away, but what I would do is I would contact Pinnacle, and talk to them, there is really no easy way to be able to assist you, without being in front of your computer.

    Ryan Frame
    Creative Energy Associates Technical Center


  • wes williams Mar 26, 2015

    This is an old program and only supports a limited range of CD drives

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