Question about HP LaserJet 3015 All-In-One Printer

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When trying to fax to our HP 3015 All-N-One machine, you get the busy signal. I've unplugged the phone line for a bit and plugged back in, but nothing happens. Any ideas?

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HP says to use a 2 wire phone chord. They even supply a 4 to 2 adapter. Make sure that you are using the correct phone cable.

Posted on Aug 02, 2009

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My Brother MFC7340 Fax Machine will not send faxes it has a busy signal always and a busy signal when someone tries to fax me.


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You need to reset the memory, since previously you have dialed some number, which is not able to connect. So restart the printer. Unplug the printer for 10 minutes and plug back the power to the printer.

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Can not get a dial tone. Phone appears to be off the hook. How do I trouble shoot it?


Unplug the phone line from the fax machine. Wait at least 1 minute then call the phone number that goes to the fax machine from another line such as a cell phone. Make sure you get a ring and not a busy signal. If you get a ring then hang up the phone. Plug in the fax machine again and call the fax number again. If you get a busy signal then either your phone if off the hook, the switch that is actuated when the phone is placed in the cradle is bad or your modem in the fax machine itself has gone bad. Another thing to try is unplug the fax machines power cord for 30 seconds then plug it back in. I have seen the modems get "locked up" and keep the phone line open. Unplugging will sometimes reset this and get it working again.
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We cannot receive faxes. Gives a busy signal.


Unplug the phone line from the machine. Wait a few minutes then try calling your fax number from a phone while leaving the phone line disconnected from the machine. If it rings fine from the phone, then re-install the phone line to the fax machine. Try making the call again. If you now get a busy signal then the modem in your fax machine has gone bad and is holding the line open. Make sure when installing the phone line you are placing the cord into the "line" port on the machine and not the phone port.
Good Luck and thank you for using Fixya.

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Check the fax line with a regular phone and dial a fax number to listen for fax tones.

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It is most probably the problem with line. Try to call from you fax machine and check the line condition.

Mar 24, 2009 | HP LaserJet 3015 All-In-One Printer

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Problems with faxing


Plug the phone cord into the LINE port

Nov 25, 2008 | Canon Laser Class 810 Plain Paper Fax

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Fax problem


unplug the fax from the phone line. call it from you cell.if you hear your phones ringing in the house, plug the fax machine back into the jack. [you should still be on your cell phone] if the line goes dead or stops ringing, there is a short with the fax machine or wire to the jack.if you hear a busy signal without the fax plugged in, unplug everything you have plugged into phone jacks thruout the house. call your # again.if you hear ringing on your cell phone, plug everything back in one at a time.[again while still on your cell phone] if it was one of the phones plugged into a jack, when you plug the shorted phone back into the jack, the line will go dead again. that phone or cord is the problem.
if still rings busy when everything is unplugged, then call your phone company. it can be an inside wire or jack problem, or the problem is outside your home.
hope this helps
wg

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1 Answer

Busy signal on sending and recieving


Did you plug a phone into the phone jack and see if there is a dial tone?
Thats the first place to start.
After that let me know, and I will give you more ideas.
Sounds like a phone line issue

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Gets busy signal


You may simply have a bad phone line from the machine to the wall jack. If the connection is getting flakey it will cause it not to connect.
You could have a sticking relay on the fax modem circuit board.
Also you could just need to reset the machine via the manufacturers directions on how to clear the memory or reset the machine to defaults.
Another question is , do you have any other pieces of equipment on the phone line with the fax? Such as a credit card machine or other device that may be causing the problem. If you have more than one item on the phone line, try plugging only the fax machine into that line and see if that works.
Is there an extension phone built into the machine also? Make sure its not causing a problem either.
That problem has a multitude of issues.
You could also have a phone line problem. If your line voltage is low, line current low or you have alot of DB loss, it can cause that issue.
Sorry I can't narrow it down to one specific issue, but that one has lots of possibilities.

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1 Answer

Can't receive a fax


Make sure the phone cord from the wall is plugged into the port in the back of the machine labeled "line" and NOT "phone"

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