- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Answered in 28 minutes by:
3/14/2012
Technician: Colin Vincent
As you probably have an idea it is black toner related as in there is insufficient black toner going onto the drum and the density sensor throws a toner dispenser error as a result. It's not a low toner issue as you said they are new so it has to be a dispenser issue. The toner is taken from the dispenser to the drum via an auger drive which is driven by a motor. Either it is not turning through a fault or more likely it is clogged up with old hardened toner making it bind or preventing insufficient new toner flowing through. (often happens if toner has got damp in storage at some point and it hardens in lumps when it dries)
.
Because the toner is extremely nasty stuff to breath and servicing the dispenser is messy and requires a toner vac to remove the old toner safely (it has special filters), i strongly recommend you get someone to take a look at the dispenser for you.
Even a technician may not want to repair a fault in the dispenser itself if it is confirmed for the reasons above. They may want to replace the dispenser as a unit.
Get free help, advice & support from top Xerox experts. ... sensor. but I don't know how and the manual tell me to set nvm-776-374 and nvm-776-062 to zero.
Missing: grid cronton 5865
Solutions for : Fault Code 093-329: Toner Refill Stop, Detected That an Incorrect Toner Cartridge Refill Was Installed
Related Fault Code:093-329
Solutions ranked by relevance:
Yeah it is a problem with the chip that is on the cartridge. You can go to the Xerox.com site and contact them directly by phone or e-mail.
Just once at the xerox.com site, select your country.
×