It is unclear from your questions what the equipment is that you are trying to reset. Reset often means to erase everything, and you reported that it didn't erase your information after resets.
I can only guess that you have an RCA Viking Pro, but I am not certain.
The following link suggests the procedure to reset one.
It is unclear what steps you took to reset your tablet. Let us know what steps you have taken.
If a reset fails, the article suggest contacting RCA for a replacement ROM and download it. You may need assistance from someone else in your neighborhood area to do so.
How to Reset an RCA Tablet
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