Question about HP DeskJet 812c InkJet Printer

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Printer keeps on feeding paper and prints illegible material -- if I turn off and on again it will continue feeding same --- how can I correct this problem which has occurred before and stops and resumes normal printing usually after runnung 30 or 40 pages -- this time it seems it won't stop !!!

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I assume you use windows XP and have you printer connected to you computer directly.
First turn off the printer, then go in your printers manager and pause the printer you have problem with it.
Delete all documents still in the printers queue. When deleted, put back on the printer, unpause the printer and print a test page (with the printer's property page on, you should have a test page button), if they dont delete, restart the computer, they shoul not be ther after rebooting.
If the test page goes well, maybe the document is corruped and need some fixing (some big picture do this problem on printers) check with other documents if they print well.
If it goes wrong again, do all the same thing again but beffore reprint, download and install the last version of the driver for you printer/OS.

Posted on Aug 02, 2009

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Try this, inside the printer, normally when you open the case/ink port, you see all the paper feeding gears and rollers. You really don't have to be a tech for this, just make sure there are not any flakes/small pieces of paper inside. This is when its good to have a can of compressed air, available at many electronic stores, and "blow" out the dust/paper. This helped with my printer. Also, make sure all the paper feed areas are lined up and working. Watch how far the paper feeds into the printer, then look what is at that point in the printer. Best Wishes, CD

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MyHP psc 1315 printer scanner keeps saying im empty but it is filled to capacity with paper. what can i do


Hi chrisneil,

This issue is generally caused by dirty rollers. Dust, paper scraps, and grime build-up on the paper feed rollers can cause paper jams. Follow these steps to clean the paper feed rollers.

Step one: Clean the rollers

Gather the following materials:

1. A clean, lint-free cloth, or any cloth that will not come apart or leave fibers Distilled, filtered, or bottled water (tap water might damage the product) Clean, lint-free cotton swabs.

2. Disconnect the power cord from the rear of the product.

3. Press the tab on the left side of the rear access door, and then pull the door outward to remove it.

4. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

5. Press the cloth against the paper feed rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt build-up.

6. Locate the pick roller on the left side of the product below and behind the paper feed roller.

7. Lightly dampen a clean, lint-free cotton swab, and then use it to clean the pick roller.

8. Allow the rollers to dry for 10 or 15 minutes.

9. Check the rollers on the rear access door. Make sure that the rollers are not missing, that they turn easily, and that they are springy when you press them. If the rollers are damaged, replace the door.

10. Reattach the rear access door. Align the door pins with the slots on the right side of the rear of the product, and then push the door forward, snapping it into place.

11. Press the On/Resume button ( ) to turn on the product.

Step two: Print a self-test report

Print a self-test report. See the section on how to use these solutions at the beginning of this document.

If the self-test report does not print when slowly pushing the paper farther in , repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product. If the self-test report prints when slowly pushing the paper farther in , try printing the original document again. The paper might not have been loaded far enough into the product. If the issue is resolved, there is no need to continue troubleshooting.If the paper only feeds through the product when you slowly push it farther in , repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product.

If the self-test report prints , try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.If the self-test report prints, but the original document does not , continue to the next solution in this document.If the self-test report does not print , try printing the report again. Listen for the rubber paper-pick rollers; you should be able to hear them rotating. Then, try slowly pushing the paper farther in until the roller engages to pick up the paper. Be careful not to push the paper in too far, which can cause paper jams.

Hope it helps.

Thank you for using FixYa.

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Print a self-test report. See the section on how to use these solutions at the beginning of this document.
  • If the self-test report prints , try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.
  • If the self-test report prints, but the original document does not , continue to the next solution in this document.
  • If the self-test report does not print , try printing the report again. Listen for the rubber paper-pick rollers; you should be able to hear them rotating. Then, try slowly pushing the paper farther in until the roller engages to pick up the paper. Be careful not to push the paper in too far, which can cause paper jams.
    • If the self-test report does not print when slowly pushing the paper farther in , repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product.
    • If the self-test report prints when slowly pushing the paper farther in , try printing the original document again. The paper might not have been loaded far enough into the product. If the issue is resolved, there is no need to continue troubleshooting.
    • If the paper only feeds through the product when you slowly push it farther in , repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product.

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hello, lets see if we can seperate problem with computer and printer, try running printers self test, i am curios if the machine will print properly, turn printer off, then hold paper feed button and turn machine on, paper will feed and print, once the first test pass, if you want to print the rest, press paper feed button, and machine will print and cut paper, this test is rather a little long, but it will give you info regarding paper feed, and cutting as well as impressions. if paper is dragging, check to see if the paper in machine is in correctly, you might want to check this out first, if the paper is in correctly, then problem is feeding, this is a little hard to clean, but you might want to try some isoproply alcohol and put some on the lead in paper, just enough to get paper wet, and try to allow machine to feed in, or maybe, if paper is already feeding in wet some area before going into machine with alcohol, and press feed button, and allow the paper to feed thru. tear off paper and try the printer test again. if still fails then machine has a problem and will need service.

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My paper will not load it keeps jamming right away. I am unable to print anything, because it will not feed properly in to the printer. The paper is pulled in slightly on one side only; my right hand side...


Hi ,
This problem may be due to many reason . Paper feeder rolls problem mainly. These roller may be dirty . Clean this roller using moist cotton with Cleaning liquid such as spirit or petrol or very simply Nail polish remover. Clean these roller properly to remove dust or any other material stick on these roller. This will resolve the issue. If this problem still remain continue then this problem is due to alignment problem of the roller. Contact Printer specialist for proper alignment.

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Hi,


If printing is skewed, feeding multiple pages or jamming, please follow these instructions (use a regular letter size paper to test after doing the steps given below):
Please check to ensure there is nothing obstructing the paper feed mechanism down inside the printer where it is not easily seen. If there is nothing obvious, unplug the printer and remove the paper. Open the front cover and look above the steel rod. You should see a conveyor belt with rubber teeth on it, like a fan belt. Take the bottom part of that belt and move it gently to the left. The cartridges should come out with it. Make sure the cartridges can move fully from one side of the printer to the other. Check also the output rollers on the bottom of the printer for any blockage. If it is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. Turn the printer off. Next take a #10 envelope and feed it through the left side of the paper feed slot (The manual paper feed slot is preferred, but the automatic feed will do if there is no manual paper feed for this printer) until it comes completely through the printer to the back of the exit rollers. Move it up and down and slowly move it over to the right side. If something is stuck under the black guide plate this may work it loose or you may have to feed the envelope through the front rollers and push your way backward (please be careful here).
Next, take a damp warm cloth and clean the rubber rollers in the automatic sheet feeder. Dust may be coating the rollers there and as they become less tacky, they cannot feed paper correctly.
Then plug the printer back up, take your paper out and replace it with a fresh, small stack (about 5 pages) of paper. Quickly bend the stack in an 'S' shape a few times to separate pages. Make sure it is lined up on the right side of the paper feed and the paper guide on the left is snug on the left side of the paper. Then try to form feed again. If that works, then try to print the self test page.
Please follow the steps given below to perform the self-test:

1. Power the printer off.
2. Press and hold the "Paper Feed" button.
3. While still holding the "Paper Feed" button, press and release the "Power" button. Continue holding the "Paper Feed" button.
4. When the printer starts pulling paper, release the "Paper Feed" button. It should print a test page at this point.
5. Power the printer off, as this test is continuous.
The self-test should at least print out a set of either a solid black or solid color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, please try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with only a color cartridge installed (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed). If you find that either cartridge causes the self-test to fail, please let me know.

If it still fails to feed the paper correctly, please reply with the following information:
What type and brand of paper were you using?
Have you ever used this type or brand of paper before and if so what were the results?
Once we have this information we will try to fix the unit through email support.

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1 Answer

Paper jambs in the feed. The right side seems to pull down first then just jambs up.


Solution: Remove foreign objects from Rear Tray MP210

Remove foreign objects from Rear Tray When printing, if there is any foreign material (such as a piece of metal or a pencil) in the printer, the printer my be damaged. If there is any foreign material, remove it at once. Follow these instructions to remove foreign objects from the Rear Tray.
  1. Power the printer off.

  2. Open the paper support and confirm that there is not any foreign material in the auto sheet feeder. (If there is any foreign material, remove it by hand or with tweezers.)
5fe2487.jpg
Open the scanning unit (printer cover) and confirm that there is not any foreign material in the printer. (If there is any foreign material, remove it by hand or with tweezers.)

Note : After confirming that the scanning unit support < 1 > is fixed into position, release your hands.

Caution: To prevent injury or damaging the unit, avoid touching the inner parts.

935cbd3.jpg

  1. Close the scanning unit (printer cover).


    Caution: Be careful not to pinch fingers when closing the cover.

  2. Power the printer on and confirm that the printer operates normally.

    Note: If you cannot remove the foreign material in the above procedure, the printer may require servicing.
And

Clean The Paper Feed Rollers (Windows) Instructions how to clean the paper feed rollers. If the paper feed rollers become dirty, they may not be able to properly feed paper due to the feed roller's slippage.
If paper does not feed correctly, perform the following to clean the paper feed rollers:
  1. Open the Printers folder.

    - For Windows XP Home Edition : Click/Select 'Start,' 'Control Panel,' 'Printers and Other Hardware,' and 'Printers and Faxes.

    - For Windows XP Professional Edition : Click 'Start' and 'Printers and Faxes.'

    - For Windows Vista : Click 'Start,' 'Control Panel,' 'Hardware and Sound,' and 'Printers.'

    - For Windows 2000 : Click/Select 'Start,' and 'Settings,' then 'Printers.'

  2. Right-click the icon of the printer for paper feed roller cleaning, and select 'Properties' from the displayed list.

  3. Click the 'Maintenance' tab and click 'Roller Cleaning'.
1092bac.jpg

  1. Remove all sheets of paper from the rear tray, then click 'OK'.

  2. Confirm the following message, and click 'OK'.
7a6803f.jpg
  1. Note: Clicking 'OK' will activate the paper feed rollers 30 times. This activation will take about 90 seconds. Do not perform other operations until this operation has finished.

  2. Confirm the following message, and click 'OK'.
6efb7a7.jpg After the continuous paper feeding operations in step 5 have finished, load three sheets of plain paper and click 'OK'.

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Confirm the following message, and click 'OK'.

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Note: The following message is displayed when the paper is fed and ejected.
8231ebf.jpg
  1. Click 'OK'.
Roller Cleaning is completed.


~~~~~~~~~
Cyber Kaka
~~~~~~~~~

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1 Answer

Paper is repeatedly jamming, won't print


Dear friends,
This problem caused by any other material (such as broken paper) are present in paper path blocking paper from being fed and reaches paper sensor. Please check paper source area carefully. I have met this problem so many times. Remove the material. Printer will normally work if paper sensor not broken.

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