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Hello I got your web address from the AARP Magazine and hope you can help me with a problem my computer has. Whenever I try to view photos from my digital camera, I connect via one of the USB ports. I have an HP X/P portable system, and I was always able to view photos until a few months ago. Whenever I connected the camera cable to one of the USB ports, a message would pop up asking if I wanted to transfer the photos. The transfer would then happen without incident. However, a few months ago, whenever I would connect the camera cable, no message would pop up. Instead, it appeared that something was happening. There was a flash on the screen as though the pics were uploaded; but they didn?t go into the photo file; they just disappeared. I?ve read that adjustments can be made via the device manager; however, I don?t know how to do this. Can adjustment be made to the device manager while there is no USB device plugged in? Please advise step-by-step directions as to how this problem might be rectified, if you know. I?m not very tech-oriented, thus the request for much detail. Thank you for any assistance you can provide. Regards,

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  • cal3333 Aug 02, 2009

    Dear jeep brainy:

    Thank you for the suggestions. I'll give it a try.




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Hi there,

Welcome to FixYa.

Please try to reinstall first the driver of your camera. It is in the CD that comes with your camera when you bought it. Just insert the CD to your computer's cd/dvd ROM and the installation wizard will pop up. Just follow the instructions of the installation wizard.

If you don't have the CD driver, just let us know the exact brand and model of your camera and we will find a driver for you. Or you can just searh a driver at google, download, then install.

I'm not recommending fixing it at device manager because when you do, the settings become fixed, and Windows will then have less flexibility when allocating resources to other devices. If too many resources become fixed, Windows may not be able to install new Plug and Play devices. And if you are not familiar with what you are doing, it will cause you a lot of trouble in the long long run.

Goodluck and I hope that will fix you problem. If not, you can ask again anytime.

Jeep Brainy

Posted on Aug 02, 2009

  • jessy Aug 03, 2009

    Hi, You're most welcome. I hope it will work.


    Jeep Brainy



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