Question about Televison & Video
Fire Stick frozen on home screen
Restarting your device can resolve many issues-just disconnect the power cord (from the back of the device or from the power outlet), and then plug it back in. You can also use your remote to restart your device. Press and hold the Select and Play/Pause buttons at the same time, for about five seconds.
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Posted on Jun 13, 2018
If yourAmazon Fire TV displays normally but you aren’t able to use any controls, first try troubleshooting the remote. For more information on troubleshooting the remote, go to Can't Pair a Fire TV Remote or Game Controller.
Restart your device. Disconnect the power cord from the back of the device or from the power outlet, and then plug it back in.
You can also use your remote to restart your device. Press and hold the Select Select Button
and Play/Pause Play/Pause Button
buttons at the same time, for about five seconds. Or, select Settings > Device > Restart from the Fire TV menu.
Make sure that you are using the power supply provided with your Amazon Fire TV device. Connect the included power adapter into the power port on the back of your Fire TV, then plug the other end into a power outlet.
For Amazon Fire TV (1st and 2nd Generation), make sure that you are using a High Speed HDMI cable, if needed. The cable should say "High Speed", "1.3", or "1.4" on it. Plug one end of your HDMI cable into the HDMI port on the back of your Amazon Fire TV, then plug the other end into an available HDMI port on your TV. For Fire TV Stick, make sure that you use the included HDMI extender.
If you are using an HDMI hub, disconnect your Amazon Fire TV device from the hub and try plugging it directly into the TV.
Try switching to a different HDMI port on your television. Remember which HDMI port you used to connect your Amazon Fire TV device and switch to the corresponding input channel on your TV.
Posted on Jul 07, 2018
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Posted on Jan 02, 2017
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