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Modem and computer are not communicating.

The ethernet connection shows a green light (led) on the modem. There is a solid orange light (led) on the lower side at the computer connection and an upper light that flashes yellow/orange on occassion. I have reset the modem, changed cable ends, changed cables. The computer test say that the Intel 82562V 10/100 Network connections is operating properly. All of the lights are green on the '2WIRE' modem. What is there to do???????????????

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  • avalanchemcd Aug 02, 2009

    2WIRE modem from ATT

  • Michelle Crabbe May 11, 2010

    What type of modem are you using?

  • Brett Duxbury
    Brett Duxbury Jun 28, 2017

    make and model number ?
    operating system of computer is it windows 10 or something else ?
    Is there a router ?
    Is the modem a router also ?
    is there an ip address for the modem and an ip address for the computer ?
    what are the subnet masks of both ip addresses ?

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  • Computers & ... Master
  • 1,830 Answers

Are all your connections in the appropriate place? Did you press and hold the re-set button on your router for 40 seconds and wait until all the lights are green on your router?

Posted on Jun 28, 2017

6 Suggested Answers

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Posted on Jan 02, 2017

Randy V
  • 236 Answers

SOURCE: Broaband link

Ok, thank you for clarifying.

It seems like the settings on the 1707 have been reset.
On this modem, while connected, type "homeportal.2wire.net" without the quotes.

  • click on "Broadband Link"
  • click on "Advanced Settings"
*note:you may have to enter your password. if you never set one and it asks you for one, click on "I still can’t remember the password". Follow the instructions.
  • On the "advanced Settings" page, make sure your settings are correct. The user name is the same you use to check your AT&T Yahoo Email. and also the password.
  • If you have forgotten your settings, you can call AT&T to retreive your settings at 1-877-722-3755. Have your AT&T Bill and the debit/credit card (used to activate your service) on hand.
They should be able to give you your info.
If not, comment back.

Posted on Aug 04, 2008

kiboiz
  • 6 Answers

SOURCE: Intermittent DSL connection

hi, i happen to be one of the technical support agent of this dsl modem/router..it's very simple...there are a lot of factors that may cause the intermittent connection...one could be the filter if it's hard wired, or EMI's... or defective ethernet cable...however, if it's wirelessly connected to the computer...there could be problem like slow browse, no browse or no connection at all if there's a wrong configuration of the modem...

Posted on Dec 29, 2008

  • 82 Answers

SOURCE: 2wire 2701HG-B gateway can't connect locally

Have you got MS CLient loaded in the network settings. If not run network wizward on each machine and then try again. hope this helps Mark

Posted on Aug 18, 2009

  • 597 Answers

SOURCE: 2wire ethernet and wireless lights blinking

They shouldn't become solid. Most lights blink when there is a communication between the devices. It's never a solid connection light.

Posted on Oct 04, 2009

  • 4 Answers

SOURCE: my 2wire has the power light red and the ethernet ...

I had the same problem on the Gateway 2701HG-B supplied from ATT for use with their DSL service. From searching the web, I learned these variety of modems apparently have an expiration date on the power cord at about 18 mos to 2 years. Mine is almost exactly at 2 yrs.

I replaced the power cord and now it works fine. You can order the OEM replacement from att e-store or try Radio Shack for a universal cord.

Posted on Jun 09, 2010

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