Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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Hi there, I have a MyBook essential edition 500GB and its not being recognised by my laptop when i plug it into the USB. What do i do? I've used it before and its worked fine

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Try a friends computer. If that dosent work, check the ac adapter, replace is nessary. if that dosent work put the hdd in a nother enclosure, still not working, the hdd istelf will be broken, tae the drive to a data recovery centre

Posted on Aug 02, 2009

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Posted on Jan 02, 2017

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Hi, As I have responded to a similar post, this is a common problem with external storage. Based on your post/description: 1. Your laptop does not recognize the external hard drive via its USB connection - try on a different computer - if it is still a no go, then it's not a PC problem; 2. Try replacing the cable - again if a no go, so it's not an interface/cable problem; 3. That leaves you only with the WD500GB itself as the possible at fault. An external hardrive would consist of 2 main parts, the electronic board and the hard disk itself. The board seldom (if ever) fails. Its function is to provide conversion/interface from the SATA/IDE connectors of the HD to the out USB/Firewire. The HD more often than not fails. Most external storage uses a standard HD inside the enclosure. Your possible options: a. Claim warranty/replacement; b. Replace the HD only; c. Physically remove the HD and connect it directly inside a desktop either as IDE or SATA and run manufacturer's diagnostic and/or third party recovery software; d. Seek services of professional data recovery firms (if data/files are mission critical); Hope this be of some help/idea. Post back should you need further information. Good luck and kind regards.

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