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try a reset-- turn off the control pod and in stand by mode hold the source and the input bottons at the same time. firmware version should appear on the screen. the try using again. If that does not work call logitech for out of warranty discount on a new system.
I had the same problem right out of the gate, the volume dial on my control pod for my Companion 5 wasn't working, however, the touch pad and LED worked. I called Bose customer service and was instructed to:
First, unplug the power directly at the back of the woofer while the unit was on;
Next, I was instructed to unplug the control pod, visually inspect for any damage/defect;
Finally, re-seat the control pod on the back of the woofer and then lastly plug the power cable back into the woofer.
Try changing the plug on the control pod, those plugs are fairly weak and prone to breakage. Does there appear to be any strain at all on the plug itself? if so then that is where I would start. If you have a series 2 then I can help you, or if you can find out if the 2 control pods are the same, that would be fine too, but I have a series 2 system companion 3 and if needed I will cut my cable to trace the wiring and then replace your plug for you. my cost for this would be $40, that includes return shipping with priority mail.
A KVM switch uses a DB15 serial connector. Just like a monitor uses a DB15 for it's VGA connection.
The pinout for the control center's DB15 connectori is not likely to be the same as either one of those two types of devices.
Unfortunately, there is no way to make one pod work with two sets of speakers. The reason for this is that the voltage supplied to the control center comes from the sub-woofer. You can imagine having two sources of power connected to one, single control center...
The control center would not know which sub-woofer and power system to regulate. You would end up with issues revolving around power distribution, volume levels being variable - or worse. More than likely, you would either overload the control center or it would simply not be able to keep up with the demand for both systems simultaneously.
I myself just had my set of Z-5500's RMA'd to Logitech under the exact same circumstances. I just received my new set today. Retail box and everything.
He was NOT kidding you. I had to make him repeat himself just like you did. LOL.
But I sent the control center, remote and purchase receipt with them.
5 days later, I found out DHL almost had my package here. (Although I was lucky. The turn-around time on the RMA is subject to supply and demand. I was quoted 6-8 weeks at one point due to their lot being completely empty. They are manufactured and shipped from China according to the rep I spoke with...)
My advice to you is to get right on the RMA process. Get your incident number from the Logitech rep who sets up your RMA. Get those two pieces sent in as soon as you can. Do what I did.
To do this, call the following number.
General Technical Assistance/RMA: 646-454-3200
Package the remote, control center into a box snuggly. WRITE YOUR INCIDENT NUMBER given to you by the Logitech rep on the receipt. Include the receipt in the box. Take it to the post office and send it by USPS Priority mail. Get "Delivery Confirmation" on it. All told it came to just under $10 for me.
Send it to the following address:
Logitech Incorporated 6505 Kaiser Drive Fremont, CA 94555 ATTN: Incident Number# <put your incident number here>
You will also be instructed to send a copy of your receipt by way of fax. WRITE YOUR INCIDENT NUMBER AND PERSONAL INFORMATION ON IT BEFORE FAXING. (Or at least on a cover letter.) They're supposed to send you an email to let you know that they received the fax...but I never received one. Good thing I included a second copy with the control center and remote...because that's the one they used for processing.
I have pics of the shipping order that came on the box, too. If you would like to see this proof, let me know. I'll be more than happy to post plenty of pics that show my old set (sans the control center of course...) and the new set.
But don't delay like I did. Mine was two days away from expiration of the warranty before I sent in the parts. LOL.