Question about Samsung Cell Phones

2 Answers

I just got the Samsung Instinct. It says it will automatically activate the first time you ever turn it on. It didn't. I was on the phone with Sprint for an hour trying to activate it. The lady told me to punch in # sign and numbers and nothing happened. What comes on the screen is activation information is not available. I signed up for Sprints everything plan. And it still doesn't activate. What can I do to fix the problem? Or did I just buy a lemon of a phone?

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  • brettsimms Aug 01, 2009

    That's taking the easy way out don't you think? I'm a DIYS kind of a guy. I live in Palm Springs Ca where the temp right now is 115. I don't want to get in my jeep drive 15 miles to the Sprint store. Wait god knows how long before they will see me. And then however long it will take them to fix it. When I'm paying $14.99 to get the answer from an expert. And I can fix the problem at home in my Air Conditioned home. So what can I do myself to fix this problem?

  • brettsimms Aug 01, 2009

    Everything on the phone works. It just won't activate. When I look at the information on the phone. It has my phone number as 000-000-2362 Now even if they had the zeros there for privacy reasons. The last four numbers of my phone number isn't 2362.

  • brettsimms Aug 01, 2009

    I got it to work Thank you very much

  • brettsimms Aug 01, 2009

    I went back to Sprints website and activated it there. Which is what started to do this morning. Until I saw I had to save my messages. I was going to do that, but when the lady I talked to this morning. Told me I couldn't save them. So thank you for sending me back to the website to fix the problem. Now had I listened to the other guy. I would have still been without a phone.



2 Answers

Hi there

I'd like to help as fixing it with us will be much more cost effective. I do have a few ideas to help you!

Firstly, try making a call. Can you make any call from the phone in its current, non-activated state? Try it anyway. Does it attempt to call? What happens? Let me know.

Now, yes, it should have activated by itelf when turned on. Obviously that didn't happen :) Please try:

  1. Touch the Main tab, and then touch Settings.
  2. Touch General, and then touch Update Data Profile.
  3. Turn the phone off, and then turn it back on again.
  4. Test the phone now. Did this fix the issue?
If not, may I point you to some resources where you can try activating it online. Please try this method if the above one failed by clicking here and following the instructions.

I hope I have been helpful today. Please let me know otherwise :)

Best regards


Posted on Aug 01, 2009

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  • Samsung Master
  • 13,433 Answers

I would take it to a local shop / sprint and let them activate it for you.

Posted on Aug 01, 2009

  • Ekse Aug 01, 2009

    you can ask another expert in that case, theres a link, reject - I wish to work with another expert.

    The phone may be faulty, so if it is faulty they will test it and tell you and you will get it replaced at your dealer since its brand new and in warranty?



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