Question about Janome Memory Craft 9000 Computerized Sewing Machine

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Customiser 2000 will not connect to a laptop as it has a 9 pin serial port (female) and the laptops have a 15 pin (female) I have bought 2 different cables but none work it just says serial port did not open. So I can't transfer any designs to card for my memorycraft 9000. Janome UK said they could not help and were not interested, I asked them if they sold a new cable for the reader with a usb cable on the end rather than the serial port. I am getting rather desperate as my old computer that I used to use for the reader / writer with the old style ports has packed up and the new desktop computers don't have the 9 pin serial port either. Margaret in UK

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  • sapphire_dia Aug 02, 2009

    Hiya Sew Creative

    I did this last night and also downloaded the Customiser 2000 upgrade from Janome which increases the ports from 4 to 16. My laptop shows that the port it is using for the customiser is 22 it has something to do with the conversion cable although on a hardware check this is working fine. The customiser is also working ok as I tried it on the old desktop pc today but we are getting rid of that as we are having a smaller desktop and none of them have the 9 pin connections it all seems to be 15 now.

    If I cannot get this sorted it means I am going to have to store rather a large tower pc somewhere to make appearances when I need to do embroidery designs :( I have had my 9000 around 6 years and have hardly used it I have most of the accessories and cards for it and also loads of design cd's and don't want to change it. I have also just bought a Janome 9200D overlocker to compliment it as I got rid of my industrial overlocker when I moved.



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All I had to do when I got my customizer was purchase a Serial to USB adapter cable. (Radio Shack carries them but you have to either order them online or go to one of the bigger stores) I installed the cable, then connected the customizer to it. Make sure you download the upgrade for customizer so it will work with XP if that's what you are running. Then you go into your settings or communications menu and pick the one that works. Sometimes you have to do it a couple times til you find the right one. My worked this was for many, many years until the whole thing bit the dust last August. I don't know if it's a hardware, software, or ownerware issue and neither does Janome or anyone else. I ended up having to by a new machine for embroidery. Good luck, I hope I helped some.

Posted on Sep 06, 2009

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I have the same problem as sapphire. I don't have a 9 pin serial port on my laptop so I bought a 9 pin cable that converts to usb off ebay and the disk that has the drivers on it won't work, so I downloaded drivers from dell and now it says the cable works and I have it set to com 4 but when you are in easy edit customizer 2000 and try to import anything off the reader/writer you can't find it as the laptop won't recognize it. HELP!!

Posted on Aug 26, 2009

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Are you using a USB-to-serial adapter?

I *think* what the problem might be is that the COM port's not been set in Customizer. Within either of the Easy/Customizer apps, go to ScanCard>Communication Settings ... you'll open up a dialog box within which you can set which COM port your cable's going to use.

If you're compie savvy, you can go to the Windows Start button on Task bar>Control Panel>System>Device Manager>COM ports and SEE which COM port your cable's using.

But until your software knows what COM port your cable's using it will NOT recognize that you have one installed.

Please let me know if this doesn't help! Or if there's anything I can help with!! :)

Posted on Aug 01, 2009

  • SewCreative
    SewCreative Aug 08, 2009

    Okay, let's try this.

    Go back to the Device Manager, go to the Adapter and right click on it. That should bring up the contextual menu ~ choose "Properties."

    Within the Properties dialog box, click on the "Port Settings" tab and you should see an option to manually assign the Adapter the COM port of **YOUR** choosing.

    Personally, I'd set that for COM Port 4. But that's my preference (mainly because it seems to be what Customizer "wants").

    If that doesn't work, holler at me again. We WILL get this figured out!!!


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