Question about Webroot Spy Sweeper (spysweeper) for PC

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Webroot full sweep gets stuck on one file and then freezes. can't shut-down webroot or computer.

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Okay, before I can start full troubleshooting, I need you to turn your computer off, then turn it back on, while it is loading BIOS I need you to tap F8 Then load safe mode, then I need you to log on the account labeled administrator. Then attempt to run it, then tell me the result, so I can being troubleshooting.

Ryan Frame
Creative Energy Associates Technical Center

Posted on Aug 03, 2009

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1- Install using this serial: SSDC-ONLN-AAAA-NNNL-NINC

Then

2- Go into the C:\Program Files\Webroot\Spy Sweeper

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Hope this helps, if not, post back.

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Yes, this seems to be a common problem with SpySweeper.
This may not be a solution, but why not try http://housecall65.trendmicro.com/

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Try it. Its free after all :)

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