Question about Thermador 37 in. CET365 Electric Cooktop

1 Answer

Won't shut off!!

When the power is connected to the cooktop, all the burners go on and none of the controls seem to work. I have to disconnect the power in order to shut the cooktop down.

Please help!!

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 213 Answers
Re: Won't shut off!!

There is a control board under the glass where you touch to make it come on. some models were recalled. it you contact thermador they should come and take care of it for you

Posted on Nov 25, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Burner won't turn off. stays in simmer mode

Good Afternoon Judy, thanks for your post!
From what you have described the burner on your Frigidaire cooktop will not shut down and continues to run in simmer mode. I would suggest performing a reset on your cooktop and you can do that by disconnecting power from your cooktop for at least ten minutes. If that does not help alleviate your situation you may need to have a burner switch or control panel replaced and that is not a simple DIY job. If any electrical components need to be replaced I would recommend contacting a professional technician for proper repairs to be completed. This will help you avoid any unnecessary part purchases. I hope this information is helpful. -OOS

Apr 04, 2015 | Frigidaire Cooktops

1 Answer

Burners wont work any more

Good Morning Fern mullen, I appreciate your post!
Based off what you have described your burners are no longer working on your Frigidaire range. This could be an issue with your control panel or the switch. I would recommend performing a reset on your range and you can do that by disconnecting power from the range for at least ten minutes. If that does not help correct your issue I would suggest having a technician out to your home for a proper diagnosis and repair. Best of luck! -Matt

Feb 28, 2015 | Frigidaire FGEF306TMF 30" Freestanding...

1 Answer

Burners are sparking when none of the burners are turned on and only stop when electrical source is shut off.

Water has gotten into one of the igniter switches (below the burner knob). Disconnect power, let it dry out for several hours, and things should work again just fine.

Jan 02, 2011 | Kenmore 36 in. 33212 / 33214 / 33219 Gas...

1 Answer

Neff T1722SO Ceramic Hob - rings don't heat

Check the power supply to make sure it is getting 220V, the lights etc might still work if only getting 120V but burner won't without full power supply.

Mar 08, 2009 | Neff Cooktops

1 Answer

Miele KM 320 G gas cooktop ignitor

I had a similar problem and discovered that the control knob had fried itself, most likely due to liquid penetration down the shaft of the control knob and into the control knob electronics. Inside is a printed circuit board with resistor, diode and a rheostat. The surface of the board was charred beyond repair.
To trouble shoot the problem, open the cook top and hook the burner in question to one of the known good control knobs. If it ignites, then it is the control knob electronics. If it doesn’t, then there is something wrong with the igniter.
Note: The 2-zone Wok Burner had a different control knob that the other burners.
To open the cook top, do NOT loosen any of the Phillips screws on the sides. Here are the instructions from the user manual:
Shut off gas supply, disconnect the manifold pipe, disconnect the electrical power. Remove pan supports, burner heads and burner rings. Remove control knobs.
In the event that the hob is built in, undo the bracket clamps underneath the work surface. Lift the hob on to the work surface. Unscrew the venturis on the high-speed and super high-speed burners using a 20 mm wrench. Lift and remove the burner rings and burner base plates. Disconnect the wires from the ignition plugs. Keep the wire from dropping into the undertray by inserting it in one of the slots in the burner supports.
Remove the three screws securing the dual ring wok burner. Remove the wok burner base plate. Lift the ceramic tray from the hob.
Note: Each regulator shaft is equipped with a black ring. This ring may cling to the rubber seal in the ceramic tray. Check and remove the rings from the rubber seals.
To order parts, call 1-800-245-8215, 8:30 AM to 5:00 PM EST

Mar 04, 2009 | Miele 35 in. KM326G Gas Cooktop

1 Answer

How do I open the unit?

Disconnect power before dissassembly. I believe on your model you will have to remove the burner caps and burner heads, then the screws you find under them. (either small phillips, or more likely small torx) You can disconnect spark ignitors then if you like. You may then just have to dry things out, most likely at the burner ignition switches on the burner valve stems.

Nov 29, 2008 | GE 30 in. JGP336 Gas Cooktop

1 Answer

(2) front Burner igniters on my new Matag 30" Cooktop continue to click

Sounds like water got into one of the switches. This usually happens when you wash the knobs. Water stays in the holes and runs down the shaft when replaced. Maytag has issued a recall on some stoves because this can be a fire hazard. UNPLUG THE COOKTOP UNTIL THIS IS FIXED!!!!!!!!! This has happened to me with a whirlpool unit and it tripped a breaker and shot sparks across the kitchen. First go to Maytags web site and see if yours has a recall. If so Maytag will fix it free. While you are waiting leave stove unplugged and light with a match. If you need to fix this yourself disconnect the wires from the two switches this should stop the sparking. Connect one switch at a time and see which switch is bad. Most of the time the electric part of the gas valve can be replaced seperately. and you can do this yourself. If you must actually disconnect a gas pipe unless you really know what you are doing call for service.

May 15, 2008 | Maytag 30" Built-In Gas Cooktop - White

3 Answers

Frigidaire Ceramic Cooktop PLEC36S9eca - Turns on but burners won't heat up

Check the power plug is their any separate plug on it / if none check the control panel some switch to power on .

Jan 02, 2008 | Frigidaire PLEC30S9EC Stainless Steel...

2 Answers

Cooktop's electronic igniter started clicking all by itself

Check to make sure your burner caps are aligned. I had this problem, and it turned out one of my burner caps was slightly askew. Putting it level fixed the problem.

Jul 25, 2007 | Bosch 30 in. NGP 732 / 736 Gas Cooktop

Not finding what you are looking for?
Thermador 37 in. CET365 Electric Cooktop Logo

Related Topics:

78 people viewed this question

Ask a Question

Usually answered in minutes!

Top Thermador Cooktops Experts

Barrett Palumbo
Barrett Palumbo

Level 2 Expert

1772 Answers

Michael Thomas
Michael Thomas

Level 3 Expert

3051 Answers

Dan Webster
Dan Webster

Level 3 Expert

8147 Answers

Are you a Thermador Cooktop Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides