When a washing machine takes a long time to complete the cycle, that
means that one of the conditions required to complete the cycle takes a
long time before being met or detected.
In simple words this means that, depending on what part of the cycle the
machine hesitates, you are in one of the following conditions:
1 The water inlet is blocked or restricted.
2 There is a water heating problem, usually thermostat not detecting temperature correctly.
3 There is a drain blockage and drain takes longer than usual.
4 The pressure switch used to detect water level is defective, and timer
board does not detect that drain is complete and keeps draining for a
while.
1 If possible move the machine and check the inlet hose at the back,
ensure that there is pressure, that the hose is not restricted or
blocked. Check also for blockage at inlet valve.
2 This must be tested removing parts from washer and using a multimeter. The job is better done by a technician.
3 You can check the drain pump. On most front loader models this is
accessible opening a panel at the front lower side of the washer, under
the door. On top loads the pump is accessed from behind (also some top
loader), and from underneath the washer. Instructions are often
described in the manual. The hose or filter housing can be removed to
check for blockage.
4 Same as 2, the pressure switch is replaced when there is long drain or water level related problems.
Disconnect power before performing any maintainance.
As first step check warranty status by contacting the manufacturer at the
number listed on manual. Long cycle is a fault condition, if your
warranty is still valid, manufacturer will send an authorized technician
at their expenses.
Here a practical description of the problem. Article is referring to a Maytag Neptune:
washing machine takes an unusually long time to complete
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