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Make sure the shift key(s) is not stuck. Press down on both of them and observe the key; it should come back into place when your hand leaves the keyboard.
One of two things has happened. Hopefully this has happened: The thumb tab is not pulling the lock down far enough to release the plug. Take a very tiny straight slot screw driver (jewellers) or a very long pointed pocket knife, run it down the thumb tab on the outside until you have passed the locking lip. Then move it to one side. This will cause the lock to be pressed close enough to the plug that it will clear the locking lip and release the plug. Think of it as a shoe horn.
If this procedure is unsuccessful, it maybe the other problem. The plug slides in on 8 loose wires. They are only attached at the leading edge and as the plug is inserted it presses down these wires. The wires are loose at the other end and rarely develope an upward curl. This curl hooks on the plug and as you attempt to pull out it gets tighter and tighter. You should get a very thin but tough piece of packaging plastic and cut it just less than the width of the plug. Push it up between the contact side of the plug and the wires of the receptical, far enough to pass the end of the plug. Then pull the plug free. Always remember to press the thumb release as hard as possible to release the thumb lock.
This is caused by two files that are corrupt on your system. If you can get to another XP computer and get the following two files from the windowssystem32 folder and copy them to the same location on your hard drive. The easiest way is to connect your hard drive to the other computer as a slave and copy them.
The files are: userinit.exe and wsaupdater.exe You can pull the HD out of the problem computer and put it in place of the CD on the working one to copy these files.
Also if they both have floppy drives, make a dos boot disk on the and copy the two files to the floppy. Boot from this floppy and copy the files to the c:windowssystem32 folder. Hope this helps
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