Question about Epson Stylus NX400 InkJet Printer

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My magenta ink will not print out. All other colors (including black) are printing out fine and alignment is good. I have run the nozzle check, head cleaning, status monitor, and ink cartridge replacement, and still cannot see any magenta on the test page or on the nozzle check print-out.

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Depending on the age of the printer and how often it is used it could be a dead piezo element in the magenta head or some dirt that is trapped in the feed mechanism to the head.That's why i never use refilled or poor quality substitute cartridges. Some Epson printers lasts for ages but unfortunately due to the head being permanent on all epson inkjets the only way out is for the replacement of the heads or a new printer. You could also try the magenta cartridge on another same model epson if you have access to one to see if the cartridge is perhaps a dud. Or alternatively purchase another cartdridge and check it out.

Posted on Aug 01, 2009

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Hi there,
When printing becomes faint or colors are incorrect, even if ink remains in the ink tanks, the print head nozzles are probably clogged. Follow the procedures below to clean the nozzles.

Step 1 : Printing the Nozzle Check Pattern.
If white stripes are noticeable
Step 2 : "Aligning the Print Head"
If print quality is poor
Step 2 : "Print Head Cleaning"
if the problem remains
Step 3 : Print Head Deep Cleaning"
if the problem still remains
Step 4 : Replacing Ink Tanks.

Note : * If the ink tank replacement does not resolve the problem, contact the Customer Care Center.
* You will be alerted if low ink warning is enabled.
* When the Maintenace button on the operation panel is pressed, the maintenance mode is shown. Numbers and functions that can be selected on the maintenance mode as follows :
01 : Printing the Nozzle Check Pattern
02 : Print Head Cleaning
03 : Print Head Deep Cleaning
04 : Aligning the Print Head
05 : Reset the ink counter.
06 : "Display" or "Not Display" remaining ink volume.
07 : Date and order setting.

Printing the Nozzle Check Pattern : Print the nozzle check patterb to determine whether the ink ejects properly from the print head nozzles and to verify print head alignment. Use this function when printed results are blurred or the color is incorrect,
1) With the printer on, load a sheet of Letter paper in the printer.
2) Print the Nozzle Check Pattern.
a) Press the Maintenance button,
b) The Maintenance icon and 01 appear on the LCD.
c) Press the OK button. The nozzle check pattern is printed.
3) Examine the nozzle check pattern output by the printer.
a) Lines missing in this pattern indicate that the print head of black ink requires cleaning. Perform the Print Head Cleaning.
b) White stripes in this pattern indicate that the print head of color ink requires cleaning. Perform the Print Head Cleaning.
c) Uneven patterns indicate that the print head requires alignment.
Perform Aligning of Print Head.
d) Noticeable white stripes in this pattern indicate that the print head require alignment.
Perform Aligning of Print Head.

Print Head Cleaning : Clean the print head if you suspect that the nozles might be clogged. Cleaning the print head consumes ink, so perform print head cleaning only when necessary.
1) Ensure that the printer is on.
2) Start print head cleaning.
a) Press Maintenance button.
b) Press right arrow once to display 02 on the LCD.
c) Press the OK button.
Important : Do not perform any other operations until the print head cleaning finishes. This takes about 50 seconds.
Note : After the print head cleaning finishes, print the nozzle check pattern to verify that the print head nozzles are clean.
If the problem persists, perform printhead deep cleaning.

Print Head Deep Cleaning : If print quality does not improve by standard print head cleaning, try print head deep cleaning, which is more powerful process. Print head deep cleaning consumes ink, so perforn this procedure only when necessary.
1) Ensure that the printer is on.
2) Start Print Head Deep cleaning.
a) Press Maintenance button.
b) Press right arrow twice to display 03 on the LCD.
c) Press the OK button.
Important : This process takes one or two minutes to complete so simply wait until the Power lamp stops flashing.
Note : After printhead deep cleaning finishes, print the nozzle check pattern to verify that the printhead nozzles are clean.
If the printhead is still not clean after the second deep cleaning, replace the ink tank.
If ink tank replacement does not resolve the problem, the print head may be worn out. Contact the Customer Care Center.

Hope this helps.
Please rate my response.
Thanks.

Have a good day.

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Keep running the nozzle cleaning. It should eventually sort itself out. Also try aligning the print heads.

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Hi, one or two head cleans won't clear a clogged nozzle. Try doing 4 or 5 head cleans, wait about 10 hours for the ink to soften and do another 3 or 4 cleans with a nozzle check after each. You should see a gradual improvement in the nozzle checks. If there is no improvement then you need a head cleaning solution such as this one:
http://www.powerklin.co.uk/?gclid=CNGDypir-JgCFQ4yQgodZlC4lw

Others are available just try googling "inkjet head cleaning".
Note that head cleaning uses between 5 and ten percent of your ink cart's, if any are low on ink have some new ones ready. Hope this helps.
Please take a moment to rate this solution, thanks.

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1 Answer

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It seems likely that either your magenta cartridge is faulty (or empty - the ink monitor doesn't show how much ink is actually left, only the amount used subtracted from a presumed full cartridge when new). The first thing to be sure of is that you have a good cartridge - install a new one. You can save the existing one for later use once things are OK again. If this produces no results, you can now be reasonably confident that you have blocked magenta nozzles. Note that putting in a cartridge and taking it out again several times will aggravate the situation by getting air into the system.

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