Question about HP OfficeJet V40 All-In-One InkJet Printer

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New HP cartridge installed gives the message incorrect ...

Incorrect black crtridge installed, plus this funy noise every 10 sec.

test an other cartridge same

put back the old and says nothing ?????

What is the solution ?

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  • 3,085 Answers

You are putting a defective or the wrong cartridge in.

Posted on Aug 01, 2009

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My printer has decided that the black printer cartridge that has worked for months is the "incorrect cartridge". Figured it was a software problem, since my other printer now gives the same error...


I am having the same problem, I tried to replace the black cartridge and now it says it is the incorrect cartridge, so I put the old one back in and get the same error message.

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I installed a refilled HP 94 cartridge in my HP PSC 2355 All-in-One printer. It worked well for several weeks but then I suddenly got the following Error Messages: "Incorrect Cartridge - Black ink...


This is a firmware issue with this printer model, and is fairly common. Try the following: remove both of the print cartridges, close the lid, wait for any noises to stop, and pull the power plug out of the back of the printer while it is still on. Wait at least 10 minutes with the cord disconnected. Plug the power back into the printer, wait for the noises to stop, and then reinstall the cartridges, black first (very important), and then the color. This will force the printer to reload its ram memory and should take care of the glitch. Let me know if you need further assistance, as I would like to be sure your problem is fixed.

Sep 30, 2010 | HP PSC 2355 All-In-One InkJet Printer

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"incorrect black cartridge installed"


Hi,
To fix this problem first you have to do a hard reset by pressing and holding the cancel and the left arrow while plugging in the power cord. This performs a partial reset which will give access to the country and region settings if they are available.
If that doesn't solve your problem uninstall and reinstall the driver. Its always possible that you may have an actual hardware/parts problem in the printer. To uninstall the driver first you should open your "Control Panel Utility", then open the "Add/Remove Programs", then under "Install/Uninstall", highlight and "Remove" any old printer drivers that may already be installed. Sometimes the same older drivers can be corrupted and conflict with newer drivers. I suggest downloading the latest version from HP website http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&os=20&product=57769&lang=en

Thank you !!

Jun 10, 2010 | HP PSC 1610 All-In-One InkJet Printer

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Printer won't recognize ink cartridge


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Oct 23, 2009 | HP PSC 950 All-In-One InkJet Printer

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Won't print gives error message above power and function push button incorrect color cartridge installed---was working fine yesterday no cartridge was done...


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Apr 19, 2009 | HP PSC 750 All-In-One InkJet Printer

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Hp psc 2110 incorrect ink cartridge message.


Hi plabonne,

I hopped out to HP's support site for stats on your cartridge and found some info at this link:
http://www.shopping.hp.com/webapp/shopping/supplies_model.do?product_code=C8648A&jumpid=oc_R1002_USENC-002_HP%20PSC%202110%20All-in-One%20Printer&lang=en&cc=us

are you using an HP 57 Tri-color cartridge? HP printers work best with HP cartridges and often have problems with refilled cartridges. the grinding noise you're hearing makes me wonder if the cartridge isn't seated all the way in its little carridge (the plastic part that holds the cartridge). have you had a chance to slip teh cartridge back out and try gently slipping it back in again?

here's another link to try for info for this model of printer (HP's support site), with specifics about your error message about half way down the page:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bpu05206&dlc=en&product=79488

hope this helps!
-JW50

Nov 04, 2008 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

I haven't the manual for this printer color laserJet 2600n series,


document.tlSearch.tx.value=unescape("") s.gif s.gif
HP Color LaserJet 2600n Printer - Installing Print Cartridges When a print cartridge approaches the end of useful life, the control panel displays a message recommending that to order a replacement. The printer can continue to print using the current print cartridge until the control panel displays a message instructing to replace the cartridge. The printer uses four colors and has a different print cartridge for each color: black (K), cyan (C), magenta (M), and yellow (Y). Replace a print cartridge when the printer control panel displays one of the following messages: Replace yellow cartridge, Replace magenta cartridge, Replace cyan cartridge, Replace black cartridge. The control panel display also indicates the color that should be replaced (unless a genuine HP cartridge is not currently installed). Change the print cartridge
  1. Turn off the printer.
  2. Open the front door. c00315320.gif CAUTION: Do not place anything on the transfer belt (ETB), which is located on the inside of the front door.
  3. Remove the used print cartridge from the printer. c00315321.gif
  4. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. c00315322.gif
  5. Grasp both sides of the print cartridge by the blue handles and distribute the toner by gently rocking the print cartridge from front to back. CAUTION: Do not touch the shutter or the surface of the roller. c00315323.gif
  6. Remove the orange shipping locks and the orange shipping tape from the new print cartridge. Discard the shipping tape and shipping locks according to local regulations. c00315324.gif
  7. Align the print cartridge with the tracks inside the printer, and using the handles, insert the print cartridge until it is firmly seated. c00315325.gif
  8. Firmly close the front door. c00315326.gif
  9. Turn on the printer. After a short time, the control panel should display Ready.
    NOTE: If a cartridge is in the wrong slot or is the wrong type for the printer, the control panel will display one of the following messages: Incorrect yellow, Incorrect magenta, Incorrect cyan, Incorrect black.
  10. Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived. See the enclosed recycling guide for recycling instructions.
  11. If a non-HP print cartridge is in the printer, check the printer control panel for further instructions.
    NOTE: When replacing or changing a black print cartridge, a cleaning page will automatically print. This helps prevent speckles on the front or back of printed documents. A cleaning page can also be generated using the control panel or the HP Toolbox.

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1 Answer

Right cartridge incorrect


If it says to check the right cartridge (Black), replace it with a brand new one or one you know is good.

Walgreens will test and refill your cartridge for ~$10.00 (black).

I have heard of new OEM HP cartridges being bad.

The printer checks the cartridge level sensor and the electrical stuff.

Apr 21, 2008 | HP PSC 2110 Color Printer

4 Answers

Hp psc 2110 incorrect ink cartridge message.


when ever i get that message it's when i use a "Non-HP" replacement cartridge...try using a HP catridge, or most likely, the printer has reached the end of it's usefull life!

you can try a "full reset" of the printer by..
-unplug it and let sit for a little while,
-BEFORE plugging it back in, press and hold both the enter and cancel buttons,
-plug the power cord in, and wait to release the buttons until the display on the printer tells you to,
-in many cases, this corrects some problems (especially that awfull grinding/ratcheting noise).
after many years of faithful service, i think mine is officially dead though...even the full resxet doesnt help.

Oct 26, 2006 | HP PSC 2110 Color Printer

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