Question about Nokia N95 Cellular Phone

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Keeps playing first few seconds of music files

This happened to my n95 last summer, but it seemed to correct itself after a while, but now its happened again!!! Its very frustrating. Cant even get to messages, or anything else for that matter - it happened 2 days ago and its stuck on that day on screen too.

If anyone has any suggestions they'd be gratefully received.

Thanks
Jules

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  • 83 Answers

Start by taking the battery out and reinstalling it.

If this doesn't work, and the keyboard is still responding, use the "soft reset" code - *#7370# - you will need to enter the phonecode (12345 if you have never changed it).

If that doesn't work, then use the "hard reset" code *#7870# - but be aware that this will delete all data that's stored in the phone memory - the contents of the memory card are not affected, however.

Finally, there is the phone reformat, which will also erase all the settings and data on your phone - to do this, remove the battery, reinstall it and hold down the "*", "3" and "Answer (green phone)" buttons and while holding them down press the power button. Hold the keys down until the phone starts asking the startup questions again. Having 3 hands helps for this proceedure.

If this doesn't help, then the last thing to try is to reinstall the phone firmware using the Nokia software update service - http://europe.nokia.com/get-support-and-software/download-software/device-software-update

If it still doesn't work after that, then about the only option is to take it to a Nokia service centre and get them to fix it, since it sounds like a hardware problem.

Posted on Aug 01, 2009

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